SFDC Production Support - Professional

We have critical requirement for SFDC Production Support Work location: Any Hexaware location Experience : 6 to 10years Shift :24/7 timing Budget : up to 25LPA Job Title: Salesforce Production Support Engineer Job Summary: We are looking for a Salesforce Production Support Engineer to manage and support day-to-day operations of Salesforce applications. The role involves troubleshooting issues, ensuring system stability, and coordinating with business and technical teams to maintain optimal performance. Key Responsibilities: Provide L1/L2 production support for Salesforce applications (Sales Cloud, Service Cloud, etc.) Monitor application performance and resolve incidents, defects, and user issues within SLA Analyse and troubleshoot system issues, including integrations, workflows, and data discrepancies Coordinate with development teams for bug fixes and enhancements Handle user access requests, role/profile management, and data updates Perform root cause analysis (RCA) for recurring issues Support deployments, releases, and post-release validation Maintain documentation for processes, issues, and resolutions Work with cross-functional teams and external vendors for issue resolution Note: Screening call will be in AI and share the candidate tracker alone with availability timing . Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.