Associate Local IT Support L1

As a part of the team at Resources, you will be instrumental in supporting the global network of prestigious advertising, public relations, media, healthcare, and digital marketing agencies under Publicis Groupe. Your role will involve hands-on experience in handling Windows File Server, Backup, and Restoration, where you will showcase attributes such as demonstrated service excellence, remote work capability, strong written and oral communication skills, as well as an energetic and driven personality. Key Responsibilities: - Excellent experience in MS Office/Outlook, Email Configuration, and Backup - Proficiency in Android & I-OS mobile OS, Mail & Apps troubleshooting - Familiarity with Ticket process and SLA management for Incidents/service requests, including Escalation Matrix - Experience in handling Asset/inventory record process and movements - Knowledge of Patch management, Antivirus Troubleshooting - Troubleshooting and installation of Network MFD Printers - Awareness of Information security policy and adherence Qualifications: - Bachelor's degree in Computer Science, Information Systems, or Engineering - Minimum 1.5+ years of experience in troubleshooting Windows and MAC OS - Exposure to basic network troubleshooting, VPN, and Remote Support - Coordination with IT vendors for warranty support and call logging Join us at Resources and be a part of a dynamic team that thrives on innovation and continuous transformation to support Publicis Groupe agencies in delivering award-winning campaigns for their clients. As a part of the team at Resources, you will be instrumental in supporting the global network of prestigious advertising, public relations, media, healthcare, and digital marketing agencies under Publicis Groupe. Your role will involve hands-on experience in handling Windows File Server, Backup, and Restoration, where you will showcase attributes such as demonstrated service excellence, remote work capability, strong written and oral communication skills, as well as an energetic and driven personality. Key Responsibilities: - Excellent experience in MS Office/Outlook, Email Configuration, and Backup - Proficiency in Android & I-OS mobile OS, Mail & Apps troubleshooting - Familiarity with Ticket process and SLA management for Incidents/service requests, including Escalation Matrix - Experience in handling Asset/inventory record process and movements - Knowledge of Patch management, Antivirus Troubleshooting - Troubleshooting and installation of Network MFD Printers - Awareness of Information security policy and adherence Qualifications: - Bachelor's degree in Computer Science, Information Systems, or Engineering - Minimum 1.5+ years of experience in troubleshooting Windows and MAC OS - Exposure to basic network troubleshooting, VPN, and Remote Support - Coordination with IT vendors for warranty support and call logging Join us at Resources and be a part of a dynamic team that thrives on innovation and continuous transformation to support Publicis Groupe agencies in delivering award-winning campaigns for their clients.