Information Technology Services Specialist

You will be working as an Information Technology Services Specialist at Pumpkin Pictures LLP, a creative media production company based in Pune, India. Your primary responsibility will be to provide technical support for hardware, software, networks, and peripherals used in animation, video production, and office operations. This includes installing and configuring systems, monitoring network performance, diagnosing and resolving incidents, and coordinating with external vendors when necessary. Additionally, you will manage IT service requests, maintain asset inventories, ensure data backup, and follow basic cybersecurity practices. Collaboration with creative, production, and administrative teams is essential to minimize downtime and enhance user experience. Key Responsibilities: - Provide day-to-day technical support for hardware, software, networks, and peripherals - Install, configure, and troubleshoot systems used in animation, video production, and office operations - Monitor network and server performance to ensure optimal functionality - Diagnose and resolve technical incidents promptly - Coordinate with external vendors or service providers as required - Manage IT service requests and maintain asset inventories - Ensure data backup procedures are in place and follow basic cybersecurity practices - Document procedures and solutions for future reference Qualifications: - Strong Technical Support and Troubleshooting skills - Solid foundation in Information Technology and IT Service Management - Proven Customer Service abilities - Experience with Windows and macOS environments, common productivity tools, and basic networking - Familiarity with backup solutions, endpoint security, and best practices for data protection - Ability to prioritize tasks and work independently on-site - Relevant diploma or degree in Information Technology, Computer Science, or related field - Industry certifications such as CompTIA A+, Network+, ITIL Foundation are a plus Join Pumpkin Pictures LLP as an Information Technology Services Specialist and contribute to maintaining a reliable, secure technology environment that supports the company's creative endeavors. You will be working as an Information Technology Services Specialist at Pumpkin Pictures LLP, a creative media production company based in Pune, India. Your primary responsibility will be to provide technical support for hardware, software, networks, and peripherals used in animation, video production, and office operations. This includes installing and configuring systems, monitoring network performance, diagnosing and resolving incidents, and coordinating with external vendors when necessary. Additionally, you will manage IT service requests, maintain asset inventories, ensure data backup, and follow basic cybersecurity practices. Collaboration with creative, production, and administrative teams is essential to minimize downtime and enhance user experience. Key Responsibilities: - Provide day-to-day technical support for hardware, software, networks, and peripherals - Install, configure, and troubleshoot systems used in animation, video production, and office operations - Monitor network and server performance to ensure optimal functionality - Diagnose and resolve technical incidents promptly - Coordinate with external vendors or service providers as required - Manage IT service requests and maintain asset inventories - Ensure data backup procedures are in place and follow basic cybersecurity practices - Document procedures and solutions for future reference Qualifications: - Strong Technical Support and Troubleshooting skills - Solid foundation in Information Technology and IT Service Management - Proven Customer Service abilities - Experience with Windows and macOS environments, common productivity tools, and basic networking - Familiarity with backup solutions, endpoint security, and best practices for data protection - Ability to prioritize tasks and work independently on-site - Relevant diploma or degree in Information Technology, Computer Science, or related field - Industry certifications such as CompTIA A+, Network+, ITIL Foundation are a plus Join Pumpkin Pictures LLP as an Information Technology Services Specialist and contribute to maintaining a reliable, secure technology environment that supports the company's creative endeavors.