Senior Consultant_ Emergency Response Support System Expert

Proficiency in emergency call systems, telecommunications, IT infrastructure, and system integration. Experience with 112 systems or similar emergency response technologies is preferred. Capable to design and implementation of emergency call systems for handling high volumes of calls efficiently. Stay informed about the latest technologies and innovations in emergency call systems and recommend improvements or upgrades. Provide technical support for seamless integration of the emergency call system with other emergency management systems, such as dispatch systems and Geographic Information Systems (GIS). Provide technical support for the 112 emergency call systems, including troubleshooting issues and ensuring system reliability and uptime. Analyze call data and system performance metrics to identify trends, issues, and areas for improvement. Collect and incorporate feedback from users and stakeholders to continually refine and improve the system. Prepare and present reports on system performance, incident handling, and response metrics to stakeholders. Communicate with stakeholders/customers on an ongoing basis. Set and continually manage project expectations with team members and customers. Track project milestones and deliverables. Develop and deliver progress reports, proposals, requirements documentation and presentations. Issue status reports to the project team, analyze results, and troubleshoot problem areas. Proactively manage changes in project scope, identify potential crises, and devise contingency plans. Strong analytical skills to assess system performance, identify issues, and develop solutions. Mandatory skill sets: Subject Matter Expertise: Emergency Response Support System (ERSS), Integrated Command and Control Centers, Experience of handling Computer Aided Dispatched system (CAD) and call centre application. Preferred skill sets: Working with law enforcement agencies like Police, smart city etc. on various Public Safety & Security solutions, IT/Workflow/ERP applications. Years of experience required: Total work experience of 10+ years and relevant work experience of 5+ years in any reputed IT/ITES firm. Education qualification: Graduation: BE / BTech / MCA