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About the role
Senior Associate – Application Support || IT Security || IFS || PAN India Job Summary: Tech Hub drives the company's technology goals by supporting new technology adoption, managing risks, and delivering data insights. The Senior Associate will provide second-line application support, resolving complex technical issues to ensure smooth application operations. The role requires strong analytical skills, effective communication, and teamwork across IT functions. Key Responsibilities: Resolve 2nd level application support issues and track tickets for timely closure. Maintain and update technical documentation like guides, FAQs, and knowledge articles. Collaborate with IT teams to ensure continuous service delivery and system-wide issue resolution. Perform incident management, root cause analysis, and problem determination adhering to SLAs. Assist in system analysis and support improvements to performance and reliability. Support developers by enabling structured deployment environments and contributing to DevOps pipeline management. Mandatory Skills: Experience in application support roles with cloud services and PaaS. Strong understanding of software development and application platform operations. Proficiency with ticketing/support tools. Basic knowledge of DevOps concepts. Good problem-solving skills and ability to work with minimal supervision. Preferred Attributes: Curious, collaborative, customer-focused, patient in explaining technical concepts, dependable, and motivated to learn and grow. Experience: 7+ years Education: Bachelor's degree in Computer Science, IT, or related field. Certifications preferred.
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