MS - IT Infra/Cloud - Senior Associate(Sr.Analyst) - Infra. Automation/CSI Specialist - operate

Industry/Sector Not Applicable Specialism Managed Services Management Level Senior Associate Job Description & Summary Instructions: Please update areas marked in red Link to Tips & Tricks for Writing PwC Job Description ****Quick Tips for Reviewing your JD! Make sure you have the appropriate header sentence based on the level of the JD (i.e. Manager level role should start with appropriate descriptor “ Demonstrates extensive abilities and/or a proven record of success as a team leader: ” The appropriate header can be found in the Tips and Tricks document provided above.

Be mindful of grammatical consistency . the list should either be all verb-driven or all noun-driven (but not both).

When listing requirements under the required or preferred skills section, each sentence should end in a semi-colon ( . ) except for the last bullet which should end with a period (.)

Job Profile Name : TC/Recruiting to Update Child Name: TC/Recruiting to Update Global LoS : TC/Recruiting to Update Global Network: TC/Recruiting to Update Global Competency Network: TC/Recruiting to Update Go-To-Market: Managed Services Sector: Not Applicable Programme Type: Experienced

Additional Responsibilities: ( This field may be used to describe the daily role, duties and/or purpose of this Job Profile/Job Description. The field is limited to 500 characters, including spaces.) Leads reliability improvements across applications, platforms, and cloud systems. Drives automation, enhances observability, optimizes performance, and conducts root-cause analysis. Partners with engineering teams to reduce toil, improve operational maturity, and strengthen service resilience.

Minimum Degree Required : Bachelors

Degree Preferred : Bachelors or master’s in science, Computer Science, Engineering

Minimum Years of Experience : 5-7 year(s)

Certifications Required : None

Certifications Preferred : AWS Solutions Architect Associate; Azure Administrator; Kubernetes CKA; Terraform Associate ; ITIL Foundation, Observability certifications, Scripting and Coding Certifications will be great as well.

Required / Mandatory Knowledge/Skills : (character count limit 5000) PLEASE ONLY USE THIS FIELD IF THIS IS A MUST HAVE SKILL FOR APPLICANT Strong understanding of SRE practices including SLIs/SLOs, error budgets, service health, and operational KPIs

Ability to automate operational tasks using Python, Shell, PowerShell, Go, or similar languages

Experience improving alerting systems, reducing noise, and refining observability instrumentation

Proficiency with cloud platforms and core services (compute, storage, networking, serverless)

Experience executing root-cause analysis and problem management

Ability to lead incident response and coordinate cross-team troubleshooting

Experience identifying systemic reliability gaps and proposing engineering solutions

Ability to design performance tests, validate reliability risks, and assess scalability

Strong communication skills for partnering with development, operations, and leadership

Preferred Knowledge/Skills : (character count limit 5000)* PLEASE MAKE THIS A BULLETED LIST WHERE EACH SENTENCE STARTS WITH THE SAME VERB TENSE (I.E. PROVIDES, DEVELOPS, FACILITATES, ETC.) Leads tuning of monitoring rules, dashboards, and reliability metrics;

Leads development of automation to reduce operational toil and manual interventions;

Leads incident response actions and service stabilization procedures;

Leads post-incident reviews and contributes to long-term fixes;

Leads resilience initiatives such as chaos testing and failover drills;

Leads capacity forecasting and risk identification;

Leads refinement of operational standards, documentation, and runbooks;

Leads collaboration with product and engineering teams to embed reliability requirements.

Travel Requirements Not Specified Job Posting End Date