IVR Designer

Immediate need for a talented IVR Designer with experience in the IT Industry . This is a 06+ Months Contract opportunity with long-term potential and is located in Franklin, WI. Please review the job description below.

Job ID: 18-23642

Key Responsibilities and Technology Experience: Knowledge and experience with market leaders such as Genesys, Avaya, CISCO, Verint, NICE and Aspect. Led and participated in the design and implementation of medium-to-large scale IT and Business projects. Design and development experience with voice, email, chat and IVR routing and complex contact center solutions. Provided technical expertise for implementing new CTI Call Centers and converting non-CTI to CTI platforms. Participated in integrations and migrations of existing and legacy contact centers technologies to newer solutions. Investigated and analyzed Call Center technology capacity, sizing, routing, and implementation guidelines. Identified new potential technical solutions to improve call center operations. Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.