ServiceNow Architect

Job Title: ServiceNow Architect Job Description Lead the architecture, design, and implementation of the ServiceNow platform across ITSM, ITOM, ITAM, CSM, and HRSD Define and govern ServiceNow architectural standards, best practices, and platform roadmap Design scalable, secure, and high-performance ServiceNow solutions for large enterprise environments Act as the primary technical authority for ServiceNow-related decisions and solution design Architect and oversee complex integrations using REST, SOAP, IntegrationHub, and MID Server Drive ITOM architecture including Discovery, Service Mapping, Event Management, and CMDB strategy Ensure CMDB data model integrity, governance, and lifecycle management Lead ITAM implementations including Hardware Asset Management (HAM) and Software Asset Management (SAM) Design and optimize Customer Service Management (CSM) workflows and omni-channel support solutions Architect HR Service Delivery (HRSD) solutions including case management, employee portal, and knowledge Review code, configurations, and customizations to ensure quality, performance, and security Provide technical leadership, mentoring, and guidance to development and implementation teams Collaborate with business and leadership stakeholders to translate requirements into technical solutions Requirements Requirements 17+ years of overall IT experience with extensive hands-on experience in ServiceNow Proven experience as a ServiceNow Architect handling large-scale enterprise implementations Strong expertise in ITSM, ITOM, ITAM, CSM, and HRSD modules Deep understanding of ServiceNow architecture, CMDB, security, and data model Strong scripting experience using JavaScript and ServiceNow Glide APIs Hands-on experience with Flow Designer, Business Rules, Script Includes, UI Policies, and ACLs Experience with ServiceNow integrations using REST/SOAP, IntegrationHub, and MID Server Strong knowledge of ITIL processes and service management best practices Excellent stakeholder management, leadership, and communication skills ServiceNow certifications such as CSA, CIS, or CTA preferred Job Title: ServiceNow Architect Job Description Lead the architecture, design, and implementation of the ServiceNow platform across ITSM, ITOM, ITAM, CSM, and HRSD Define and govern ServiceNow architectural standards, best practices, and platform roadmap Design scalable, secure, and high-performance ServiceNow solutions for large enterprise environments Act as the primary technical authority for ServiceNow-related decisions and solution design Architect and oversee complex integrations using REST, SOAP, IntegrationHub, and MID Server Drive ITOM architecture including Discovery, Service Mapping, Event Management, and CMDB strategy Ensure CMDB data model integrity, governance, and lifecycle management Lead ITAM implementations including Hardware Asset Management (HAM) and Software Asset Management (SAM) Design and optimize Customer Service Management (CSM) workflows and omni-channel support solutions Architect HR Service Delivery (HRSD) solutions including case management, employee portal, and knowledge Review code, configurations, and customizations to ensure quality, performance, and security Provide technical leadership, mentoring, and guidance to development and implementation teams Collaborate with business and leadership stakeholders to translate requirements into technical solutions Requirements Requirements 17+ years of overall IT experience with extensive hands-on experience in ServiceNow Proven experience as a ServiceNow Architect handling large-scale enterprise implementations Strong expertise in ITSM, ITOM, ITAM, CSM, and HRSD modules Deep understanding of ServiceNow architecture, CMDB, security, and data model Strong scripting experience using JavaScript and ServiceNow Glide APIs Hands-on experience with Flow Designer, Business Rules, Script Includes, UI Policies, and ACLs Experience with ServiceNow integrations using REST/SOAP, IntegrationHub, and MID Server Strong knowledge of ITIL processes and service management best practices Excellent stakeholder management, leadership, and communication skills ServiceNow certifications such as CSA, CIS, or CTA preferred