Technical Lead

Technical Lead - ServiceNow Lead the design and development of ServiceNow solutions, including ITSM, TSM, CSM, CMDB, ATF, and custom applications. Perform end-to-end development of workflows, catalog items, record producers, and order guides. Customize Service Portal using HTML, CSS, and JavaScript. Manage server-side scripting (Script Includes, Business Rules, Scheduled Jobs) and client-side scripting (UI Policies, Client Scripts). Oversee integrations with third-party tools using REST/SOAP APIs, scripted APIs, and SCCM plugins. Implement version upgrades and migration of workflows to Flow Designer. Build reports and dashboards, ensuring compliance with Performance Analytics best practices. Perform health scans, peer reviews, and implement coding standards to maintain system efficiency. Provide leadership and mentorship to teams, managing projects and delivering high-quality solutions. Execute data migrations, including CMDB enhancements, IRE setup, and CSDM implementations. Preferred Qualifications: Hands-on experience with ServiceNow upgrades (Calgary to Vancouver). Extensive experience with custom application development and complex catalog item customization. Proven track record of integrating ServiceNow with Active Directory, JIRA, Five9, and other tools. Experience managing large teams of developers, BAs, and testers across multiple sprints. Requirements Skills & Competencies: Proficiency in JavaScript, Jelly, HTML, and CSS. Strong database knowledge, especially with Oracle. Expertise in ServiceNow Health Scan reports and best practice implementations. Strong communication skills with the ability to effectively interact with clients and stakeholders. Technical Lead - ServiceNow Lead the design and development of ServiceNow solutions, including ITSM, TSM, CSM, CMDB, ATF, and custom applications. Perform end-to-end development of workflows, catalog items, record producers, and order guides. Customize Service Portal using HTML, CSS, and JavaScript. Manage server-side scripting (Script Includes, Business Rules, Scheduled Jobs) and client-side scripting (UI Policies, Client Scripts). Oversee integrations with third-party tools using REST/SOAP APIs, scripted APIs, and SCCM plugins. Implement version upgrades and migration of workflows to Flow Designer. Build reports and dashboards, ensuring compliance with Performance Analytics best practices. Perform health scans, peer reviews, and implement coding standards to maintain system efficiency. Provide leadership and mentorship to teams, managing projects and delivering high-quality solutions. Execute data migrations, including CMDB enhancements, IRE setup, and CSDM implementations. Preferred Qualifications: Hands-on experience with ServiceNow upgrades (Calgary to Vancouver). Extensive experience with custom application development and complex catalog item customization. Proven track record of integrating ServiceNow with Active Directory, JIRA, Five9, and other tools. Experience managing large teams of developers, BAs, and testers across multiple sprints. Requirements Skills & Competencies: Proficiency in JavaScript, Jelly, HTML, and CSS. Strong database knowledge, especially with Oracle. Expertise in ServiceNow Health Scan reports and best practice implementations. Strong communication skills with the ability to effectively interact with clients and stakeholders.