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About the role
Application Lead Skill open text Job Description 1. Platform Customization & Development Design, build, and deploy new applications, custom modules, and workflow extensions within SMAX Studio. Configure complex business rules, validation scripts, cross-record relationships, and automated routing definitions to fulfill business logic. Customize and optimize the Service Portal user experience, including catalog structures, complex fulfillment task plans, and user-facing forms. Package, test, and promote configuration changes across local Dev, QA, UAT, and Production environments using best-practice release management.2. On-Premises Infrastructure Engineering & Container Lifecycle Monitor, scale, and maintain the health of the on-premises Kubernetes (OMT) cluster, pods, nodes, and namespaces. Manage physical/virtual compute scaling, storage allocation, persistent volume claims (PVCs), and network configurations across multi-master nodes. Troubleshoot complex local infrastructure anomalies, including container networking, internal DNS resolution issues, and OS-level bottlenecks. Plan and execute minor patches, hotfixes, and major containerized suite upgrades directly within the local environment.3. Enterprise Integrations & Orchestration Develop and maintain robust, secure APIs and web service endpoints to connect SMAX with external enterprise systems. Configure data ingestion and synchronization pipelines for asset discovery, UCMDB, and user identity management (LDAP/Azure AD). Author automated workflows within Operations Orchestration (OO) to eliminate manual tasks and fulfil end-to-end service requests. Manage native platform notifications, ensuring reliability across SMTP email relays, SMS gateways, and webhook endpoints.4. Security, Database, & Network Hardening Deploy, renew, and troubleshoot SSL/TLS certificates across servers and application. Maintain the application Identity Management (IdM) layer, overseeing single sign-on (SSO) integrations and role-based access control (RBAC) .
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