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About the role
- Proactively monitor network performance, troubleshoot issues, and ensure smooth data flow. This involves analyzing network traffic, identifying bottlenecks, and implementing solutions. - Manage and handle routine maintenance tasks, software updates, and hardware replacements to keep the network infrastructure functioning optimally. - Secure the data centre network. This involves implementing security protocols, monitoring for suspicious activity, and suggesting security enhancements. - Collaborate with Data Centre Network Architects by providing feedback on designs, conducting testing during implementation, and documenting the network configuration. - Work with data center operations teams to resolve network-related issues impacting servers or storage systems - Leading Distributed Data Centers network performance monitoring & DC Network Observability - Communicate existing & potential network issues to Higher management with proposed solutions. - Mentoring team of Network engineers/Specialist in Data Center network performance monitoring team working 247 environment. - Coordinating with clients Network Admin team/SME's to ensure network performance and ensure Network availability and reliability - Hands on Network/Security forensics to identify network reachability & performance issues - Assess DC network for potential/existing performance bottlenecks and propose solution/capacity improvement plans. - Identify gaps in network architecture and suggest options to overcome same - Analyze & identify network/security issues by using expertise on NPM/Observability tool i.e. Wireshark/Extrahop/Riverbed/Corvil Etc and activily followup till closure. - Identify network issues using deep understanding of the latest SDN/SDWAN/Cloud network technologies. - Monitoring of network post maintenance and system upgrades including service packs, patches, hot fixes and security configurations - Monitor system resource utilization, trending, and capacity planning - Provide Level-2/3 support and troubleshooting to resolve issues - Liaise with client vendors and other IT/SME personnel for problem resolution - Coordinate with various stakeholders to understand network/security observability requirements and draft plan of action. - Accurate recording of information & collecting artifacts - Write a detailed post mortem of a network/security incident. - Reporting network status to key stakeholders & management Requirements - Strong understanding of network protocols, routing, switching, and data center networking best practices. - In-depth knowledge of network equipment configuration and troubleshooting techniques. - Experience with network monitoring tools and data analysis. - Familiarity with data center security principles and practices. - Proven hands-on network/security engineering/administration experience of 8+ years - Strong interpersonal, written, and oral communication skills. - Proven analytical and problem-solving abilities. - Able to effectively prioritize tasks in a high-pressure environment. - Strong customer service orientation. - Excellent communication skills (Verbal/Written) - Excellent documentation skills - Proven experience in incident management, service request management and problem solving - Experience of working in a 247 workplace - Highly self-motivated with keen attention to detail. - One Certification required CCNP (Data Center)/CCIE (Data Center) - Solid understanding of networking protocols (e.g., TCP,SSL,SNMP, Flow, IPSEC, HSRP, BGP, OSPF, 802.11, QoS) - Deep understanding of the OSI or TCP/IP model - Hands-on experience with monitoring, network diagnostic and network analytics NPM tools (Certification preferred) .
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