Service Delivery Leader

As a Technical Service Delivery Leader for Banking Clients in the UAE region at QualityKiosk Technologies, your role will involve driving technical excellence and innovation within the India Banking practice. Your primary focus will be on transitioning traditional testing portfolios to AI-led quality ecosystems and acting as a Technical Program Manager for large-scale banking transformations. Key Responsibilities and Deliverables: - Lead the deployment of Generative AI tools for automating test case generation, synthetic data creation, and self-healing automation. - Establish frameworks for quality assurance of AI/ML models in the banking sector to ensure model reliability and compliance. - Utilize machine learning analytics for predictive QA to identify high-risk code areas and shift the delivery model from reactive testing to proactive prevention. - Drive QE involvement in the early stages of the SDLC to ensure testability is integrated into the product design. - Manage a portfolio of 25+ parallel projects across Digital, Core Banking, and Middleware with a focus on automation-first outcomes. - Orchestrate Continuous Testing within CI/CD pipelines by integrating automated quality gates into the developer workflow. - Navigate complex technical landscapes including data migration and middleware testing in ambiguous environments. Strategic Client & Business Management: - Take ownership of a large revenue portfolio with responsibility for margins, DSO, and manpower planning. - Convert BAU engagements into multi-year, outcome-based contracts. - Act as a technical consultant to Bank CIOs/CTOs and collaborate with the Sales team on revenue forecasting and proposals. Team Leadership & Capability Building: - Lead and mentor a cross-functional team of 400+ members including Project Managers, Test Leads, and Seasoned Bankers. - Lead Banking Domain & Process CoEs to standardize testing across different banking lines. - Foster a culture of innovation, continuous improvement, and technical curiosity within the delivery team. Essential Requirements: - 18+ years of experience in Service Delivery for testing projects within the BFS segment. - Expertise in managing large-scale delivery, specifically in the Middle East market. - Strong Technical Program Management skills and ability to solve technical roadblocks. - Deep understanding of Agile methodologies, P&L management, and end-to-end accountability. - Exceptional verbal and written communication skills for stakeholder management. Applicants, please share your updated resume with QualityKiosk Technologies for the position of Technical Service Delivery Leader for Banking Clients in the UAE region. As a Technical Service Delivery Leader for Banking Clients in the UAE region at QualityKiosk Technologies, your role will involve driving technical excellence and innovation within the India Banking practice. Your primary focus will be on transitioning traditional testing portfolios to AI-led quality ecosystems and acting as a Technical Program Manager for large-scale banking transformations. Key Responsibilities and Deliverables: - Lead the deployment of Generative AI tools for automating test case generation, synthetic data creation, and self-healing automation. - Establish frameworks for quality assurance of AI/ML models in the banking sector to ensure model reliability and compliance. - Utilize machine learning analytics for predictive QA to identify high-risk code areas and shift the delivery model from reactive testing to proactive prevention. - Drive QE involvement in the early stages of the SDLC to ensure testability is integrated into the product design. - Manage a portfolio of 25+ parallel projects across Digital, Core Banking, and Middleware with a focus on automation-first outcomes. - Orchestrate Continuous Testing within CI/CD pipelines by integrating automated quality gates into the developer workflow. - Navigate complex technical landscapes including data migration and middleware testing in ambiguous environments. Strategic Client & Business Management: - Take ownership of a large revenue portfolio with responsibility for margins, DSO, and manpower planning. - Convert BAU engagements into multi-year, outcome-based contracts. - Act as a technical consultant to Bank CIOs/CTOs and collaborate with the Sales team on revenue forecasting and proposals. Team Leadership & Capability Building: - Lead and mentor a cross-functional team of 400+ members including Project Managers, Test Leads, and Seasoned Bankers. - Lead Banking Domain & Process CoEs to standardize testing across different banking lines. - Foster a culture of innovation, continuous improvement, and technical curiosity within the delivery team. Essential Requirements: - 18+ years of experience in Service Delivery for testing projects within the BFS segment. - Expertise in managing large-scale delivery, specifically in the Middle East market. - Strong Technical Program Management skills and ability to