Service Delivery Leader - Banking

As a Technical Service Delivery Leader for Banking clients in the UAE region at QualityKiosk Technologies, your role involves driving technical excellence and innovation within the India Banking practice. You will be responsible for transitioning traditional testing portfolios into AI-led quality ecosystems and serving as a Technical Program Manager for large-scale banking transformations. Key Responsibilities and Deliverables: - AI & GenAI Innovation Leadership - Lead the deployment of Generative AI tools for automating test case generation, synthetic data creation, and self-healing automation. - Establish frameworks for quality assurance of AI/ML models in the banking sector to ensure model reliability and compliance. - Utilize machine learning analytics for predictive QA to identify high-risk code areas and shift the delivery model from reactive testing to proactive prevention. - Technical Program Management & Shift-Left Strategy - Drive QE involvement in the early stages of the SDLC to ensure "Testability" is built into the product. - Manage a portfolio of 25+ parallel projects across Digital, Core Banking, and Middleware with a focus on automation-first outcomes. - Orchestrate Continuous Testing within CI/CD pipelines and integrate automated quality gates into the developer workflow. - Navigate ambiguous technical environments including data migration and middleware testing with sparse documentation. - Strategic Client & Business Management - Take ownership of a large revenue portfolio with responsibility for margins, DSO, and manpower planning. - Convert BAU engagements into multi-year, outcome-based contracts. - Act as a technical consultant to Bank CIOs/CTOs and collaborate with the Sales team on revenue forecasting and proposals. - Team Leadership & Capability Building - Lead and mentor a cross-functional team of 400+ members including Project Managers, Test Leads, and Seasoned Bankers. - Lead Banking Domain & Process CoEs to standardize testing across various banking lines. - Foster a culture of innovation, continuous improvement, and technical curiosity within the delivery team. Essential Requirements: - 18+ years of experience in Service Delivery for testing projects within the BFS segment. - Proven expertise in managing large-scale delivery for the Middle East market. - Strong Technical Program Management skills with the ability to solve technical roadblocks. - Deep understanding of Agile methodologies, P&L management, and end-to-end accountability. - Exceptional verbal and written communication skills for stakeholder management. As a Technical Service Delivery Leader for Banking clients in the UAE region at QualityKiosk Technologies, your role involves driving technical excellence and innovation within the India Banking practice. You will be responsible for transitioning traditional testing portfolios into AI-led quality ecosystems and serving as a Technical Program Manager for large-scale banking transformations. Key Responsibilities and Deliverables: - AI & GenAI Innovation Leadership - Lead the deployment of Generative AI tools for automating test case generation, synthetic data creation, and self-healing automation. - Establish frameworks for quality assurance of AI/ML models in the banking sector to ensure model reliability and compliance. - Utilize machine learning analytics for predictive QA to identify high-risk code areas and shift the delivery model from reactive testing to proactive prevention. - Technical Program Management & Shift-Left Strategy - Drive QE involvement in the early stages of the SDLC to ensure "Testability" is built into the product. - Manage a portfolio of 25+ parallel projects across Digital, Core Banking, and Middleware with a focus on automation-first outcomes. - Orchestrate Continuous Testing within CI/CD pipelines and integrate automated quality gates into the developer workflow. - Navigate ambiguous technical environments including data migration and middleware testing with sparse documentation. - Strategic Client & Business Management - Take ownership of a large revenue portfolio with responsibility for margins, DSO, and manpower planning. - Convert BAU engagements into multi-year, outcome-based contracts. - Act as a technical consultant to Bank CIOs/CTOs and collaborate with the Sales team on revenue forecasting and proposals. - Team Leadership & Capability Building - Lead and mentor a cross-functional team of 400+ members including Project Managers, Test Leads, and Seasoned Bankers. - Lead Banking Domain & Process CoEs to standardize testing across various banking lines. - Foster a culture of innovation, continuous improvement, and technical curiosity within the delivery team. Essential Requirements: - 18+ years of experience in Service Delivery for testing projects within the BFS segment. - Proven expertise in managing large-scale delivery for the Middle East market. - Strong Technical Progra