Senior Business Analyst - Conversational AI

While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth. If working in an environment that encourages you to innovate and excel, not just in professional but personal life, interests you- you would enjoy your career with Quantiphi! Role: Sr .Business Analyst - Conversation Designer (Delivery) Work Location: India (Mumbai, Bangalore) Experience: 3 to 6 years As part of the core delivery team of Quantiphi, the Conversation Designer will be responsible for designing the user experience of a virtual agent. Your focus would be to ensure that the virtual assistant is conversationally engaging, impactful for the end-user, and matches the voice of the brand. You will translate the brand's business requirements into natural dialogue flows backed up by UX research and good design practices. Act as a conduit between technical team members and business customers, and take a lead in preparing functional and technical specification documents. Roles & Responsibilities: . Gather customer requirements, analyze their needs and determine analytical requirements for virtual agent: Define use cases . Design a human-to-virtual-agent conversation flow iteratively . Apply industry best practices and promote standards for execution and delivery approach . Guide the customer on technology evaluation, technical thought leadership and direction for Conversational AI projects. . . Act as a liaison between stakeholders, project teams, and development teams across the project life cycle. . Showcase thought leadership on technology roadmaps, agile development methodologies and best practices. . Managing customer communication & relationships Required Skills: . Experience in at least one of the following areas: Analytics, Conversational AI, Linguistics, Copywriting, UX Design or Product Design . Excellent communication, articulation, abstraction, analytical and presentation skills . Ability to work with minimal supervision in a dynamic and timeline sensitive work environment . Excellent aptitude in business analysis and awareness of quantitative analysis techniques. Your plans and actions are backed by not just gut feeling but also customer/ industry/ market research Nice to have skills: . Experience in AI bot platforms, such as DialogFlow/API.AI, Cloud ML, Microsoft Bot Framework and Azure Cognitive Services, Amazon Lex, IBM Watson, Wit.ai, Salesforce Einstein etc. (as a Project Manager/Analyst/Consultant) . Strong understanding of the NLP space (natural language understanding, sentiment analysis, personality insight, Generative AI etc.), conversational interfaces, and leveraging existing services and libraries (integration, configuration, training, continuous learning) . Well versed with voiced based processing (text to speech, speech to text) . PMP, PSM certification