Help Desk Technician

***Are you a Seasoned Helpdesk Technician looking for your next challenge in a progressive role to develop in your career *** If so, then this is the perfect role for you! About The Company You will be part of a highly approachable team of fun-loving IT experts. As part of our exciting expansion plans, we are looking for Helpdesk Technician/Engineers to join our growing team. This is a fantastic opportunity to become an integral part of an innovative, down-to-earth and rapidly growing in-house IT company, part of a larger multi million-pound enterprise group. Responsibilities: Support the wider business with reporting, including testing and maintenance of their software and implementing IT systems and applications. Administer and support various systems such as Windows Server and various Linux O/S. Ensure all tickets worked include the problem, the solution, the end user, initiation and completion time, and end user satisfaction. Maintaining systems and processes within IT Assist the Helpdesk function of the wider group Essential Skills Previous Helpdesk experience Excellent interpersonal, communication skills and phone etiquette Enthusiasm for helping others Excellent English speaking skills Windows Server (all versions) Microsoft Exchange Linux OS Remote Support Experience with SQL Very good understanding of Networks (DHCP, DNS, etc) Fortinet experience desirable but not necessary Please only apply if you have the right skills and certifications, this is a Senior Role reporting to IT Manager.