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About the role
Company Description QuCatalyst is a trusted strategic consulting and execution partner that helps organizations harness the power of smart outsourcing to reduce the Cost of Poor Quality (CoPQ), streamline operations, and accelerate digital transformation. We ensure every initiative aligns with business goals, timelines, and budgets. Our mission is to provide precise and purposeful solutions to meet our clients needs effectively. Position: UMS Support Executive (Level 1) (Client-based) Location: Barasat | Onsite | Full-time Experience: 12 years experience in IT helpdesk or application support. Compensation: Rs. 15,000 - Rs. 25,000 NOTE: CANDIDATES ONLY FROM KOLKATA OR NEARBY (Preferred) Role Summary We are looking for an L1 Application Support Executive to provide first-level functional and technical support for a University Management System (UMS). The role involves handling user queries, troubleshooting basic application issues, logging and tracking tickets, and escalating complex cases to L2 teams as per defined SLAs. Key Responsibilities Act as the first point of contact for UMS-related support queriesDiagnose and resolve login, access, data entry, and basic functional issuesLog, monitor, and update incidents in the ticketing systemEscalate unresolved issues following the escalation matrixSupport faculty, administrative staff, and students in system usage Requirements Graduate (CS/IT)12 years experience in Application Support / IT HelpdeskFamiliarity with L1/L2 support models and ticketing toolsStrong troubleshooting and communication skillsERP/MIS/Education Management System experience is an advantageIdea of fee collection, fee due list, fee collection cycle Company Description QuCatalyst is a trusted strategic consulting and execution partner that helps organizations harness the power of smart outsourcing to reduce the Cost of Poor Quality (CoPQ), streamline operations, and accelerate digital transformation. We ensure every initiative aligns with business goals, timelines, and budgets. Our mission is to provide precise and purposeful solutions to meet our clients needs effectively. Position: UMS Support Executive (Level 1) (Client-based) Location: Barasat | Onsite | Full-time Experience: 12 years experience in IT helpdesk or application support. Compensation: Rs. 15,000 - Rs. 25,000 NOTE: CANDIDATES ONLY FROM KOLKATA OR NEARBY (Preferred) Role Summary We are looking for an L1 Application Support Executive to provide first-level functional and technical support for a University Management System (UMS). The role involves handling user queries, troubleshooting basic application issues, logging and tracking tickets, and escalating complex cases to L2 teams as per defined SLAs. Key Responsibilities Act as the first point of contact for UMS-related support queriesDiagnose and resolve login, access, data entry, and basic functional issuesLog, monitor, and update incidents in the ticketing systemEscalate unresolved issues following the escalation matrixSupport faculty, administrative staff, and students in system usage Requirements Graduate (CS/IT)12 years experience in Application Support / IT HelpdeskFamiliarity with L1/L2 support models and ticketing toolsStrong troubleshooting and communication skillsERP/MIS/Education Management System experience is an advantageIdea of fee collection, fee due list, fee collection cycle
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