Senior Technical Helpdesk Engineer

Education Qualification and Work Experience: Candidate should hold Bachelor of Engineering/Diploma in Mechanical /Automobile Engineering Candidate should have a minimum of 2 to 5 years of experience extensively working in Automobile Dealership or Spare Parts Division. Plus, in addition to this the candidate should have a minimum of 1 to 2 years in Technical Helpdesk or Technical Support over mail and phone in an Automobile Sector. Good written and verbal communication skills in English, Kannada and Telugu is mandatory. Any additional languages would be an added advantage. Education Qualification and Work Experience: Candidate should be having a fair knowledge about operations of automobile components (in particular Heavy Duty and Medium Duty Trucks and Buses). Candidate should have a basic understanding on the key concepts like parts serviceability, vehicle serviceability, Warranty analysis, vehicle analysis & troubleshooting, vehicle maintenance, Customer interaction, Dealership management, Customer service center, etc. Candidate should be willing to work in shifts and share the burden of fellow team members’ work in order to meet deadlines and urgencies. Candidate should be proactive, enthusiastic at the workplace. Should be willing to learn and adapt to processes, technology, systems. Candidate should be result oriented and self-driven to reach objectives set. Should be solely responsible for his/her own tasks.