Technical Support Executive

Job Description As a technical support executive, you ll be monitoring and maintaining the software within an organization in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you ll be the first person employees will come to. Tasks can include installing and configuring software, diagnosing software faults and solving technical problems, either over the phone or face to face. Technical Support Executive Job Responsibilities Working with customers/employees to identify software problems and advising them for solution. Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet. Interact with customers to provide and process information in response to inquiries, concerns, and requests about software. Logging and keeping records. Analyzing call logs so you can spot common trends and underlying problems Updating self-help documents so customers/employees can try to fix problems themselves. Redirect problems to appropriate resource. Location: Rajkot, Gujarat Position: 02 Experience : 6 months 2 years (Freshers allowed) Technical Skills : Working with customers/employees, identify software issues, ability to resolve client queries, etc