Systems Administrator 1 691612

Job Title: Systems Administrator 1 691612

Location: Atlanta, GA Onsite

Duration: Long-Term

System Admin level I Responsibilities and Duties

•     Install and configure hardware and software

•     Respond to tickets in accordance with SLA guidelines

•     Record, track, and document the help desk request problem-solving process including actions taken

through to the final resolution

•     Respond in timely manner to requests and issues

•     Repair and replace equipment as needed

•     Provide onsite and remote support to end users

•     Assist in AV setups as needed for meetings

•     Responsible for troubleshooting o365 and submitting tickets to DPH through portal

•     Assist new hire training for basic IT needs.

•     Set up new workstations for users (deploying equipment, checking over account setups).

•     Heavy use of Windows and Mac OS devices

•     Assist network engineers with the installation, configuration and ongoing support of software , computers

and applications Installation for various computer applications and programs.

•     Create and update documentation

•     Create documentation for staff for training purposes

•     Resolve Tier 1 support tickets

Minimal Education/Certification Requirements

•     Bachelor’s Degree in Computer Science, or Associate Degree plus two years of tech support experience,

•     or three plus years tech. support experience.

•     A+ and Net+ Certification or equivalent required.

•     Experience using a Ticketing system

•     Experience providing support via remote tools

•     Experience handling Technical Service Tickets

•     Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM,CNA etc.

•     Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.

•     Ability to interact effectively and professionally, and provide exceptional service, both internally and

•     externally always advanced experience and knowledge of working with the Microsoft 365 Platform,

including Azure Active Directory and SharePoint administration

•     Ability to work in Active Directory

•     Understanding of Cisco Meraki