Systems Analyst 2 (685693)

Job Title: Systems Analyst 2 (685693)

Location: Atlanta, GA Onsite

Duration: Long Term Contract

Provide onsite desktop support for customers located within assigned locations.

•     Troubleshoot end user workstation and peripheral problems and effectively diagnose and resolve issues remotely and in person.

•     Ensure that end user applications and equipment continue to work as expected and are in compliance with all applicable policies, procedures, and rules.

•     Install & support network devices providing business critical service

•     Perform end user data back-up and recovery ensuring attention to detail

•     Process surplus equipment according to established procedures, proper sanitization of electronic equipment up to and including disk wiping to DoD standards.

•     Open/document/track problem tickets escalating to appropriate workgroups when required.

•     Coordinate with vendor support contacts to resolve technical problems with desktop hardware and software.

•     Provide special project support including setup and breakdown and relocation of computer equipment and peripherals.