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About the role
Job Title: L1 Technical Helpdesk Executive Company: Digitide Location: Noida Shift: International voice Key Responsibilities: - Provide first-level technical support to end-users, addressing IT-related queries and issues. - Handle helpdesk tickets, troubleshoot problems, and escalate unresolved cases to higher support levels. - Ensure timely resolution of technical issues while maintaining high customer satisfaction. - Communicate effectively and politely with users, demonstrating strong speaking and interpersonal skills. - Document incidents, resolutions, and maintain accurate records in line with company standards. Required Qualifications & Skills: - Graduate or equivalent degree/diploma in Computer Science or IT. - Minimum 2 years of experience in Technical Helpdesk support. - Proficiency in English (speaking, reading, and writing) and at least one regional language as defined in Volume 1 Section 3.1.7.2 of the RFP. - Strong communication skills with the ability to interact confidently and professionally. - Ability to work in international shifts and adapt to a fast-paced environment. Compensation: 4LPA - 4.5 LPA Job Title: L1 Technical Helpdesk Executive Company: Digitide Location: Noida Shift: International voice Key Responsibilities: - Provide first-level technical support to end-users, addressing IT-related queries and issues. - Handle helpdesk tickets, troubleshoot problems, and escalate unresolved cases to higher support levels. - Ensure timely resolution of technical issues while maintaining high customer satisfaction. - Communicate effectively and politely with users, demonstrating strong speaking and interpersonal skills. - Document incidents, resolutions, and maintain accurate records in line with company standards. Required Qualifications & Skills: - Graduate or equivalent degree/diploma in Computer Science or IT. - Minimum 2 years of experience in Technical Helpdesk support. - Proficiency in English (speaking, reading, and writing) and at least one regional language as defined in Volume 1 Section 3.1.7.2 of the RFP. - Strong communication skills with the ability to interact confidently and professionally. - Ability to work in international shifts and adapt to a fast-paced environment. Compensation: 4LPA - 4.5 LPA
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