Source description
About the role
Technical Expertise in Desktop/Laptop Support. Experience with Remote Support & Collaboration Tools. Incident & Request Management via ServiceNow. Intermediate Knowledge of Backup & Productivity Tools. Strong Soft Skills & Behavioral Competencies. Expert knowledge of Windows 10, Windows 11, and Mac OS. Excellent understanding of PC & laptop hardware. Experience with ServiceNow for incident/request management. Proficiency in remote support tools (Skype for Business, Microsoft Teams, Bomgar). Strong communication, collaboration, and customer service skills.
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