IT Supervisor

Key Responsibilities Operational Support Monitor, maintain, and troubleshoot all IT systems, including PMS, POS, call accounting, HSIA (guest internet), key card systems, IPTV, and back-office applications, Provide timely support to hotel departments for any IT-related issues, Ensure all systems run efficiently with minimal downtime, Oversee the installation, configuration, and maintenance of servers, workstations, printers, and network devices, Network & System Administration Monitor network performance, Wi-Fi connectivity, and ensure secure and stable internet access for guests and staff, Maintain firewalls, switches, routers, and VPN connections, Conduct system backups and ensure disaster recovery plans are documented and tested, Manage user accounts, access rights, and system permissions, Security & Compliance Implement and maintain cybersecurity measures, including antivirus, patch management, and data protection protocols, Ensure compliance with hotel brand standards, PCI DSS requirements, and local data privacy regulations, Respond to security alerts and incidents promptly, Team Leadership & Coordination Supervise IT staff or external technicians; assign tasks and manage daily operations, Coordinate with vendors and service providers for system support, maintenance, and upgrades, Assist with IT budget planning, inventory management, and procurement of equipment, Project Management Support technology-related projects such as system upgrades, new technology deployment, and infrastructure improvements, Test new systems and applications before rollout, Maintain documentation for