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About the role
Job Responsibilities: Understand customer requirements and provide appropriate technical solutions.Configure and support ELV systems remotely.Troubleshoot and resolve technical issues efficiently.Provide remote operational training and technical assistance to customers.Coordinate with customers and internal teams to ensure timely issue resolution.Deliver excellent customer service and maintain high customer satisfaction.Prepare and maintain technical documentation and support records.Desired Skills: Basic knowledge of Networking, Firewalls, and Unified Threat Management (UTM) configuration and troubleshooting.Basic understanding of one or more of the following systems:Unified Communication / IP EPABX SystemsVideo Conferencing & Collaboration SolutionsIP-Based CCTV SystemsTime Attendance & Access Control SystemsFire Alarm SystemsPublic Address SystemsAudio-Visual SystemsServers & Storage SolutionsRelevant certifications in the above technologies will be an added advantage.Good communication, problem-solving, and customer handling skills.Ability to learn new technologies and work effectively in a team environmentPay: 25,000.00 - 35,000.00 per month Benefits: Health insuranceLeave encashmentPaid time offProvident FundExperience: Unified Communication / IP EPABX Systems: 1 year (Preferred)Video Conferencing & Collaboration Solutions: 1 year (Preferred)IP-Based CCTV Systems: 1 year (Preferred)Time Attendance & Access Control Systems: 1 year (Preferred)Fire Alarm Systems: 1 year (Preferred)Public Address Systems: 1 year (Preferred)Audio-Visual Systems: 1 year (Preferred)Servers & Storage Solutions: 1 year (Preferred)Work Location: In person .