Service Process Intern

Who are we: Raptee.HV is a full- stack electric motorcycle startup with a very strong technical moat, founded in 2019 by four engineers from Chennai (Ex Tesla, Wipro), working on bringing a no-compromise upgrade motorcycle to an otherwise scooter- only EV market. Raptee is incubated at CIIC & ARAI. Role Overview: Build T30 service ecosystem from scratch – processes, tools, parts for nationwide dealer network. Design scalable systems for 100 bikes/month + service scale. Kaizen mindset to improve the existing processes. Implementation of lean principle to avoid wastages in the processes. This will a mix of technical decisions and lot of process implementations. What You’ll Do:

1. Service Process Design (30%) Service manuals : Maintenance schedules, torque specs, diagnostic trees. Dealer workflows : Job card, warranty claim, customer handover SOPs. Process mapping : Visual flow from drop-off → pickup.
2. Tool Selection (25%) Tool kits : Level 1-3 technician tools (torque wrenches, multimeters, OBD kits). EV-specific : HV gloves, battery lifters, controller programmers. Dealer standardization : Kit BOMs, vendor evaluation.
3. Spare Parts Management (25%) Parts classification : Fast/slow movers, critical spares list. Dealer stocking policy : Min/max levels per dealer tier. Procurement specs : Alternate suppliers, lead time mapping.
4. Implementation Support (20%) Dealer rollout : Training modules, process rollout plan. Pilot testing : 2-dealer trial, feedback incorporation. Documentation : Playbooks, videos, checklists.

Who Can Apply? Currently pursuing or completed BE in any branch. 3rd or 4th year students. 0 - 1 yrs experience in similar or related fields.

Why Join Us? Opportunity to work in a fast-paced and dynamic environment. Opportunities for professional advancement as the company undergoes expansion. A culture that fosters collaboration and creativity within the team. Collaborate closely with seasoned experts in the field. Gaining an entry point into the field of automobile development.