IT Service Desk Engineer

Proven experience in IT support, Service Desk, Technical Support or Customer Support Good understanding of IT concepts and 1st level support experience for: M365 (Outlook, Teams, OneDrive) End user Device Support: Laptop OS (MS Win11, MAC iOS) support, Networking, Client VPN (Zscaler), iPhone User management: AD users & groups, MFA, Permissions and Access management, Azure and Intune relevant experience Application Support: Software installation and troubleshooting Excellent Communication Skills: You will be listening and speaking to people by phone, often in some state of distress. Your ability to listen, speak plainly, and communicate effectively will be necessary Problem-solving skills: Ability to diagnose and resolve basic technical issues. You will need to be able to prioritize the most important situations Customer-oriented and cool-tempered Ability to work in a team and communicate effectively Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.