Zscaler ZPA Support Engineer

Job Title: Zscaler ZPA Support Engineer Role Overview: As a Zscaler ZPA Support Engineer, your main responsibility will be to provide L2 technical support for the Zscaler Private Access (ZPA) platform in enterprise environments. You will troubleshoot issues related to connectivity, authentication, and policy enforcement within ZPA. Additionally, you will manage and monitor various ZPA components including App Connectors, Client Connector (ZCC), Private Service Edge, and Cloud Controller. It will be essential for you to perform ZCC client troubleshooting, conduct packet captures, and support identity integration scenarios. Key Responsibilities: - Provide L2 technical support for the Zscaler Private Access (ZPA) platform. - Troubleshoot connectivity, authentication, and policy enforcement issues within ZPA. - Manage and monitor ZPA components like App Connectors, Client Connector (ZCC), Private Service Edge, and Cloud Controller. - Perform ZCC client troubleshooting and assist with deployment/configuration best practices. - Conduct packet captures and root-cause analysis using tools such as Wireshark and traceroute. - Support identity integration scenarios including SAML, SCIM, LDAP, and Azure AD. - Work closely with internal teams, Zscaler Technical Support, and TAMs for escalated issues. - Ensure adherence to SLAs, track issue resolution, and maintain a high level of customer satisfaction. - Maintain technical documentation and create knowledge base articles for recurring issues. - Collaborate on issues involving ZIA components such as PAC files, SSL inspection, RBI session handling, and web policy management. Qualification Required: - Relevant Zscaler experience: 3 years. - Total experience: 5 years. Additional Company Details: You will be joining a forward-thinking technology firm that specializes in delivering intelligence-led digital transformation and agile enterprise modernization. The company focuses on providing IT consulting, cloud solutions, and automation to empower businesses to innovate, scale, and adapt in a rapidly evolving digital landscape. Candidates who can join immediately are encouraged to apply for this role. Job Title: Zscaler ZPA Support Engineer Role Overview: As a Zscaler ZPA Support Engineer, your main responsibility will be to provide L2 technical support for the Zscaler Private Access (ZPA) platform in enterprise environments. You will troubleshoot issues related to connectivity, authentication, and policy enforcement within ZPA. Additionally, you will manage and monitor various ZPA components including App Connectors, Client Connector (ZCC), Private Service Edge, and Cloud Controller. It will be essential for you to perform ZCC client troubleshooting, conduct packet captures, and support identity integration scenarios. Key Responsibilities: - Provide L2 technical support for the Zscaler Private Access (ZPA) platform. - Troubleshoot connectivity, authentication, and policy enforcement issues within ZPA. - Manage and monitor ZPA components like App Connectors, Client Connector (ZCC), Private Service Edge, and Cloud Controller. - Perform ZCC client troubleshooting and assist with deployment/configuration best practices. - Conduct packet captures and root-cause analysis using tools such as Wireshark and traceroute. - Support identity integration scenarios including SAML, SCIM, LDAP, and Azure AD. - Work closely with internal teams, Zscaler Technical Support, and TAMs for escalated issues. - Ensure adherence to SLAs, track issue resolution, and maintain a high level of customer satisfaction. - Maintain technical documentation and create knowledge base articles for recurring issues. - Collaborate on issues involving ZIA components such as PAC files, SSL inspection, RBI session handling, and web policy management. Qualification Required: - Relevant Zscaler experience: 3 years. - Total experience: 5 years. Additional Company Details: You will be joining a forward-thinking technology firm that specializes in delivering intelligence-led digital transformation and agile enterprise modernization. The company focuses on providing IT consulting, cloud solutions, and automation to empower businesses to innovate, scale, and adapt in a rapidly evolving digital landscape. Candidates who can join immediately are encouraged to apply for this role.