Service Now Admin (Chennai)

Job Description: Requirements: Responsibilities: - Configure and customize ServiceNow modules such as Incident Management, Change Management, Service Catalog, and CMDB to align with business requirements. - Collaborate with stakeholders to gather requirements, design solutions, and implement enhancements to the ServiceNow platform. - Perform integrations with external systems using web services, APIs, and other integration methods. - Create and maintain documentation, including system architecture, technical designs, and configuration guides. - Provide technical support and troubleshooting assistance to end-users, resolving issues related to ServiceNow functionality and configurations. - Stay updated with the latest ServiceNow features, best practices, and industry trends to continuously improve the platform and enhance its capabilities. - Participate in the testing, deployment, and validation of ServiceNow upgrades and patches. - Mentor junior team members and share knowledge to promote skill development within the team. Advantages: Qualifications: - Bachelor's degree in Computer Science, Information Technology, or related field. - 3+ years of experience working as a ServiceNow Administrator and Developer. - Strong proficiency in ServiceNow administration, including configuration, customization, and scripting. - Hands-on experience with ServiceNow modules such as Incident Management, Change Management, and Service Catalog. - Proficiency in JavaScript, GlideScript, HTML, CSS, and other web technologies. - Experience with ServiceNow integration techniques and technologies (REST, SOAP, MID Server, etc.). - Excellent problem-solving skills and the ability to analyze complex technical issues. - Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. - ServiceNow certifications such as Certified System Administrator (CSA) and Certified Application Developer (CAD) are preferred. - Experience with ITIL practice .