Technical Account Manager

As a Technical Account Manager at Red Hat, you will play a crucial role in providing personalized and proactive technology engagement and guidance to enterprise customers covering Middleware and Red Hat OpenShift Container Platform. Your responsibilities will include: - Performing technical reviews and sharing knowledge to proactively identify and prevent issues - Understanding customers' technical infrastructures, hardware, processes, and offerings - Responding to online and phone support requests by conducting initial or secondary investigations - Delivering key portfolio updates and assisting customers with upgrades - Managing customer cases and maintaining clear and concise case documentation - Creating customer engagement plans and keeping documentation on customer environments updated - Ensuring a high level of customer satisfaction through the complete adoption life cycle of Red Hat offerings - Engaging with Red Hat's field teams and customers to ensure a positive product and technology experience Your qualifications for this role include: - Bachelor's degree in science or a technical field, preferably in engineering or computer science - Competent reading and writing skills in English - Ability to effectively manage and grow existing enterprise customers by delivering proactive, relationship-based support - Experience in Middleware, including Java coding skills and understanding of JEE platform - Experience in integration with Red Hat 3Scale API Management and SSORuntimes - Hands-on experience with Java application platform, JBoss, WebSphere, WebLogic, Spring Boot, and cloud-native applications - Experience in Red Hat OpenShift Container Platform (RHOCP) or Kubernetes or Dockers cluster management - Understanding of RHOCP Architecture, different types of installations, troubleshooting, and data/logs collection - Strong working knowledge of Prometheus, Grafana, Gitops ArgoCD, ACS, and ACM will be considered a plus About Red Hat: Red Hat is the world's leading provider of enterprise open source software solutions, delivering high-performing Linux, cloud, container, and Kubernetes technologies. With associates working flexibly across 40 countries, Red Hat fosters an open and inclusive environment where all voices are celebrated and innovative ideas are encouraged. Inclusion at Red Hat: Red Hat's culture is based on transparency, collaboration, and inclusion, empowering individuals from diverse backgrounds to share ideas and drive innovation. The company values equal opportunity and access for all, regardless of background or experience. Equal Opportunity Policy (EEO): Red Hat is an equal opportunity workplace and an affirmative action employer, reviewing applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other basis prohibited by law. As a Technical Account Manager at Red Hat, you will play a crucial role in providing personalized and proactive technology engagement and guidance to enterprise customers covering Middleware and Red Hat OpenShift Container Platform. Your responsibilities will include: - Performing technical reviews and sharing knowledge to proactively identify and prevent issues - Understanding customers' technical infrastructures, hardware, processes, and offerings - Responding to online and phone support requests by conducting initial or secondary investigations - Delivering key portfolio updates and assisting customers with upgrades - Managing customer cases and maintaining clear and concise case documentation - Creating customer engagement plans and keeping documentation on customer environments updated - Ensuring a high level of customer satisfaction through the complete adoption life cycle of Red Hat offerings - Engaging with Red Hat's field teams and customers to ensure a positive product and technology experience Your qualifications for this role include: - Bachelor's degree in science or a technical field, preferably in engineering or computer science - Competent reading and writing skills in English - Ability to effectively manage and grow existing enterprise customers by delivering proactive, relationship-based support - Experience in Middleware, including Java coding skills and understanding of JEE platform - Experience in integration with Red Hat 3Scale API Management and SSORuntimes - Hands-on experience with Java application platform, JBoss, WebSphere, WebLogic, Spring Boot, and cloud-native applications - Experience in Red Hat OpenShift Container Platform (RHOCP) or Kubernetes or Dockers cluster management - Understanding of RHOCP Architecture, different types of installations, troubleshooting, and data/logs collection - Strong working knowledge of Prometheus, Grafana, Gitops ArgoCD, ACS, and ACM will be considered a plus About Red Hat: Red Hat is the world's leading provider of enterprise open source software solutions, delivering high-performing Linux, cloud, container, and Ku