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About the role
Redux delivers managed cloud and recruiting services across the U.S., Latin America, and India. With over two decades of experience, Redux provides organizations with frictionless access to global talent and cloud expertise while maintaining a customer-first and founder-led culture. Our collaborative and flexible operational approach allows us to deliver high-quality managed services tailored to each client's needs. ## About the Role We are looking for a motivated Junior Cloud Engineer to join our Managed Cloud Services team in Kochi. This role is ideal for candidates who are passionate about cloud technologies, infrastructure support, Linux systems, and customer-focused operations. As a Junior Cloud Engineer, you will help monitor, maintain, and support cloud infrastructure environments while working closely with customers and internal technical teams. You will gain hands-on exposure to cloud platforms, server management, troubleshooting, and operational best practices in a fast-paced support environment. ## Key Responsibilities ### Cloud Infrastructure Support - Monitor and support customer cloud infrastructure environments - Troubleshoot system and application-related issues across Linux and Windows platforms - Assist in maintaining infrastructure stability, reliability, and uptime - Support cloud-based deployments and operational tasks ### Incident & Ticket Management - Manage support tickets and incident requests efficiently - Proactively follow up on customer issues until resolution - Maintain clear communication with customers throughout the incident lifecycle - Support application monitoring and operational health checks ### System Administration - Assist in installing, configuring, and maintaining Linux and Windows servers - Support web services and infrastructure components including Apache, Nginx, MySQL, and PHP - Work with virtualization and containerization technologies ### Documentation & Collaboration - Document troubleshooting steps, solutions, and operational learnings - Collaborate with team members to improve support processes and service quality - Build strong customer relationships through effective communication and support ### Continuous Learning - Improve technical and operational skills through hands-on experience and training - Stay updated with cloud technologies and infrastructure best practices - Participate in team knowledge-sharing initiatives ## Why Join Redux - Opportunity to build a strong foundation in cloud engineering - Exposure to AWS, Azure, and Google Cloud environments - Collaborative and customer-focused work culture - Continuous learning and career growth opportunities - Hands-on experience with real-world cloud infrastructure operations - Dynamic and supportive engineering environment Redux delivers managed cloud and recruiting services across the U.S., Latin America, and India. With over two decades of experience, Redux provides organizations with frictionless access to global talent and cloud expertise while maintaining a customer-first and founder-led culture. Our collaborative and flexible operational approach allows us to deliver high-quality managed services tailored to each client's needs. ## About the Role We are looking for a motivated Junior Cloud Engineer to join our Managed Cloud Services team in Kochi. This role is ideal for candidates who are passionate about cloud technologies, infrastructure support, Linux systems, and customer-focused operations. As a Junior Cloud Engineer, you will help monitor, maintain, and support cloud infrastructure environments while working closely with customers and internal technical teams. You will gain hands-on exposure to cloud platforms, server management, troubleshooting, and operational best practices in a fast-paced support environment. ## Key Responsibilities ### Cloud Infrastructure Support - Monitor and support customer cloud infrastructure environments - Troubleshoot system and application-related issues across Linux and Windows platforms - Assist in maintaining infrastructure stability, reliability, and uptime - Support cloud-based deployments and operational tasks ### Incident & Ticket Management - Manage support tickets and incident requests efficiently - Proactively follow up on customer issues until resolution - Maintain clear communication with customers throughout the incident lifecycle - Support application monitoring and operational health checks ### System Administration - Assist in installing, configuring, and maintaining Linux and Windows servers - Support web services and infrastructure components including Apache, Nginx, MySQL, and PHP - Work with virtualization and containerization technologies ### Documentation & Collaboration - Document troubleshooting steps, solutions, and operational learnings - Collaborate with team members to improve support processes and service quality - Build strong customer relationships through effective communication and support ### Continuous
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