Source description
About the role
- Handle customer calls and provide resolution in coordination with L2 Engineers. 2. Monitor Network and Service touch points of given work area in NOC. 3. Monitor Dashboards and Performance KPIs 4. Raising alerts within team in case of any threshold crossing alerts 5. Monitor TT alerts and addressing basic L1 issues 7. Coordinating with Circle for Fibre, Utility and other issues 8. Ensure customer problems are resolved as per the TAT and SLA. 9. Carry out MIS reporting and analysis for trouble shooting and development of NOC operations. 1. Handle customer calls and provide resolution in coordination with L2 Engineers. 2. Monitor Network and Service touch points of given work area in NOC. 3. Monitor Dashboards and Performance KPIs 4. Raising alerts within team in case of any threshold crossing alerts 5. Monitor TT alerts and addressing basic L1 issues 7. Coordinating with Circle for Fibre, Utility and other issues 8. Ensure customer problems are resolved as per the TAT and SLA. 9. Carry out MIS reporting and analysis for trouble shooting and development of NOC operations.
More at Reliance Jio