IT Customer Care Executive

Respond to customer inquiries and resolve issues professionally and promptly. Provide technical support and troubleshoot software and hardware problems. Collaborate with internal teams to resolve complex customer complaints. Develop and maintain strong relationships with customers to ensure long-term satisfaction. Stay up-to-date with new technologies and products to provide accurate information. Identify and escalate potential issues to senior management when necessary. Job Requirements Proven experience in customer care or a related field, preferably in the financial services industry. Excellent communication and problem-solving skills, with the ability to work under pressure. Strong analytical and troubleshooting skills, with attention to detail. Ability to work collaboratively as part of a team, with a focus on customer satisfaction. Familiarity with software applications and technology, including CRM systems. Strong time management and organizational skills, with the ability to prioritize tasks. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.