AWS Architect

As a Customer Architect at Reltio, an SAP Company, your role is crucial in fostering strong customer relationships and maximizing customer experience. Your key responsibilities will include: - Focusing on Strategic Technical Alignment, Operational Excellence, and Expedited Issue Resolution to ensure customer advocacy. - Working hands-on with customer engineering (Support), Advanced customer engineering, and cross-functional teams. - Ensuring a seamless onboarding experience for customers to set the foundation for long-term satisfaction. - Participating in customer engagement initiatives such as executive business reviews and CSAT/NPS surveys to cultivate strong partnerships. - Delivering the highest quality customer/partner experience by engaging in highly technical discussions. - Being willing to travel to customer sites upon request. Qualifications required for this role include: - Bachelor's degree in computer science engineering or a similar field of study. - 5+ years of experience working in a technical support capacity, supporting enterprise products in a SaaS in a customer-facing role. - 3+ years of experience with Public Clouds AWS/GCP/Azure and their services, as well as with REST APIs and integration tools. - 3+ years of experience with on-premise or cloud MDM solutions, observability, and monitoring tools such as LogDNA, CloudWatch, etc. - Experience in interfacing directly with Product Management and engineering teams to escalate and seek resolution on product issues, as well as providing customer requirements for future product releases. - Proficiency in developing dashboards with reporting technologies and influencing customers/partners with action-oriented insights. - Prior experience working with data products within the enterprise space, including Salesforce, Snowflake, GoogleBigQuery, etc. If you are passionate about customer relationships, problem-solving, and operational excellence, and are ready to work with cutting-edge technology to enable digital transformation with connected data, Reltio is the place for you. We believe in equal employment opportunity and are committed to providing reasonable accommodations to applicants with disabilities. Let's talk and explore how you can be part of our collaborative team with a mission to drive innovation and reduce risk in the enterprise AI era. As a Customer Architect at Reltio, an SAP Company, your role is crucial in fostering strong customer relationships and maximizing customer experience. Your key responsibilities will include: - Focusing on Strategic Technical Alignment, Operational Excellence, and Expedited Issue Resolution to ensure customer advocacy. - Working hands-on with customer engineering (Support), Advanced customer engineering, and cross-functional teams. - Ensuring a seamless onboarding experience for customers to set the foundation for long-term satisfaction. - Participating in customer engagement initiatives such as executive business reviews and CSAT/NPS surveys to cultivate strong partnerships. - Delivering the highest quality customer/partner experience by engaging in highly technical discussions. - Being willing to travel to customer sites upon request. Qualifications required for this role include: - Bachelor's degree in computer science engineering or a similar field of study. - 5+ years of experience working in a technical support capacity, supporting enterprise products in a SaaS in a customer-facing role. - 3+ years of experience with Public Clouds AWS/GCP/Azure and their services, as well as with REST APIs and integration tools. - 3+ years of experience with on-premise or cloud MDM solutions, observability, and monitoring tools such as LogDNA, CloudWatch, etc. - Experience in interfacing directly with Product Management and engineering teams to escalate and seek resolution on product issues, as well as providing customer requirements for future product releases. - Proficiency in developing dashboards with reporting technologies and influencing customers/partners with action-oriented insights. - Prior experience working with data products within the enterprise space, including Salesforce, Snowflake, GoogleBigQuery, etc. If you are passionate about customer relationships, problem-solving, and operational excellence, and are ready to work with cutting-edge technology to enable digital transformation with connected data, Reltio is the place for you. We believe in equal employment opportunity and are committed to providing reasonable accommodations to applicants with disabilities. Let's talk and explore how you can be part of our collaborative team with a mission to drive innovation and reduce risk in the enterprise AI era.