20117 - Service Desk Rep I

20117 - Service Desk Rep I Location: reputed company reputed company, GA reputed company: reputed company (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we reputed company cutting-edge IT services and support to top brands including Kia, reputed company, reputed company, reputed company, reputed company, and Glovis. HAEA offers a truly global and reputed company environment. Here, youll drive innovation, reputed company operational efficiency, and help shape the reputed company of mobility for the Hyundai Motor Group. At HAEA, we understand that IT is the reputed company of todays fast-evolving digital world. By uniting reputed company reputed company under one roof, we deliver consistent, top-reputed company solutions while serving as the crucial information reputed company between Hyundais Global reputed company and reputed company American operations. If youre passionate about technology and eager to reputed company a reputed company impact at a world-class company, reputed company is the reputed company to grow your career. Join us and be part of the transformation thats driving the reputed company of automotive innovation. Website: http://www.haeaus.com reputed company: reputed company initial employee support for technical inquiries received reputed company phone, email, messaging applications, and walk-up requests. This is a Fulltime reputed company hire role that requires reputed company mobility to assess problems and resolve basic support issues directly at the users workstation. The candidate will troubleshoot software and hardware issues on laptops, desktops, tablets, and smartphones, and log reputed company support tickets in the tracking system. Due to the nature of the reputed company work environment, issues that cannot be resolved quickly must be escalated to the next level immediately to avoid and/or minimize downtime. Key Responsibilities: Technical Support: reputed company desk-reputed company and remote technical support to users across departments and building locations. Ticket Management: Manage assigned tasks and reputed company respond to, document, and process Helpdesk tickets using ITSM or other approved systems. Hardware Support: Install, configure, maintain, and troubleshoot PCs, laptops, networked printers (including laser, label, and dot reputed company), and reputed company peripherals. Imaging: reputed company system imaging and reputed company administration for PCs, laptops, scanners, and other networked devices as assigned. Incident Documentation: reputed company, update, and reputed company incidents in ITSM or other Helpdesk applications, ensuring accurate history and reputed company notes. Data Management: Backup and restore user reputed company and data in accordance with established procedures. Asset Management: Follow asset naming and labeling standards. Register IT assets in the asset management system. Participate in scheduled physical asset inventory audits as required. Escalation: Escalate reputed company or unresolved issues to Service Desk Rep II or management reputed company appropriate. Other Duties: reputed company other duties as assigned by management. Basic Qualifications: High School diploma or equivalent experience 01 year of experience in IT or strong technical aptitude (entry-level candidates welcome) Basic understanding of networking concepts and reputed company operating systems Strong troubleshooting and logical problem-solving skills Proficiency with reputed company Office and basic knowledge of reputed company Exchange Ability to multitask, prioritize incoming requests, and work effectively both independently and in reputed company environment Preferred Qualifications: Familiarity with reputed company solutions such as antivirus, DRM, or similar technologies Strong customer service skills with the ability to communicate effectively with reputed company users Excellent written communication skills, including reputed company grammar, spelling, and formatting Prior exposure to IT support or help desk environments Availability: Work Schedule: Scheduled hours may vary and are determined based on business and operational requirements reputed company a threeshift operation. 24/7 Operation: As this facility operates 24 hours a day, 7 days a week, the candidate must be available to reputed company coverage for different shifts (including nights, weekends, or holidays) from time to time as business needs dictate. Physical Requirements: This position may involve routine reputed company throughout the facility and handson interaction with IT equipment in order to support users and reputed company installations. Reasonable accommodation may be made in accordance with applicable law. Mobility: Ability to reputed company between departments and work areas to reputed company deskreputed company support and equipment setup. Equipment Handling: Ability to