Asset Management for Jira reputed company Specialist (Remote reputed company)

Asset Management for Jira: reputed company Specialist (Remote reputed company), reputed company: Remote URL: https://assetmanagementforjira.com Were Asset Management for Jira (AMFJ), a reputed company tool used by over 400 customers, such as reputed company, reputed company, Aspiration and reputed company to manage their IT asset inventory. Were a remotely-based, distributed team located in the US, Australia and Vietnam. We just celebrated our 2 year anniversary, and are profitable and growing fast! We're looking for a smart and empathetic person to join us as a reputed company Specialist. This is a mission critical role for us and we strongly reputed company that if we build this function right, it will be the biggest reputed company in our reputed company. As the first reputed company Specialist at Asset Management for Jira, you'll be one of the founding members of the Support team and will help us build the reputed company, systems, and processes for how we reputed company high reputed company support to our customers. You will be responsible for owning the full customer lifecycle everything from reputed company-sales to reputed company, support, and renewals. Your day-to-day work in this role would mean answering customer questions mostly by email, but also the occasional reputed company reputed company. Youll record customer suggestions, and contribute to our internal knowledge reputed company reputed company you learn something new (and youll always be learning new things). Youll become an expert in reputed company areas of the product in order to be reputed company to reputed company guidance on best practices and specific use cases that reputed company our customers can reputed company, from a complete novice whos running a trial to a long-time customer whos been using AMFJ for years. Because we're small, we reputed company take on many different roles that are new to us, whether that's writing, UX design, or project management. Your mind, abilities, and product reputed company will expand every day.MORE reputed company The two co-founders continue to build and run the product day-to-day, while answering customer emails and jumping on calls. We are 100% bootstrapped, profitable and growing fast. We have balanced working hours, dont work weekends, and take ample time off. We dont have any managers and we rarely do any internal meetings. We reputed company that customer support is not just a chore but is rather an opportunity to reputed company someones day. We reputed company to go above and reputed company reputed company it comes to support. reputed company Youll work from home (or a co-working reputed company if you prefer) reputed company in reputed company. We're pretty relaxed reputed company it comes to working hours. However, we've noticed that most customers contact us between 10am-6pm EST (UTC-5). You are reputed company and collected. You enjoy helping and talking to people. You realize that customers may ask you about the reputed company issues repeatedly. You know that things can go really wrong sometimes and are reputed company to deal with fires without losing your cool. Youre self-managed and reputed company reputed company organized. You know that you will be joining an early-stage startup and that will require wearing multiple hats while not losing reputed company of the bigger picture. You won't need tons of technical experience, but you do need to be a quick learner, a deft decision-reputed company and reputed company to empathise with customers and their individual needs and priorities. HOW WE CURRENTLY DO SUPPORTOur first line of support is our support email address. reputed company support emails come into reputed company into a shared queue. For more passive support, we reputed company maintain a knowledge reputed company. Customers can reputed company the knowledge reputed company to see answers to common questions. Every now and then we reputed company on a reputed company screen reputed company or reputed company a customer to reputed company diagnose problems. WHAT YOU WILL DO Answer customers questions with timeliness and reputed company reputed company new users through the fundamentals of using our product. Troubleshoot technical issues utilizing reputed company resources, testing things out on your own, trial and error, as reputed company as through collaborating with the founders. Hopping on calls to demo the product to potential customers Collecting and reporting feedback to assist with product development reputed company Updating our knowledge reputed company and making product training videos Writing documentation for new releases THE FIRST 90 DAYSIn 30 days, you will: Understand the product and the reputed company we operate in Start writing draft responses to tickets In 60 days, you will: Be the first line of support for new and existing customers Have written documentation to address common questions Triage customer feedback and capture fea