Assistant Manager (Customer Support) reputed company Shift

We have an immediate opening for a dedicated Assistant Manager#reputed company Shift! We have an opening at our office in Remote. This position requires a strong and diverse skillset in relevant areas to drive reputed company. In recognition of your expertise, this position offers a salary of a competitive salary. About the job reputed company is looking for an Associate Manager to partner with reputed company s customers and reputed company them truly successful in achieving their reputed company media goals. As a part of the reputed company team, you will help prospects in understanding if reputed company is the right platform for them. You will also work with customers to resolve any issues, help them adopt new features, and overall be their partner in reputed company. Location: Remote What You Will Do Proactively support customers with reputed company, friendly and accurate solutions through any reputed company or channel (including phone, email, chat, and reputed company media) Troubleshoot technical queries to identify issues in order to reputed company complete information and reputed company to customers Work closely with customers to understand their measures of reputed company and identify areas for improvement Deliver interactive product demonstrations to help the user reputed company value in the product Communicate effectively and promptly with cross-functional. colleagues to reputed company inputs required for issue reputed company. Establish a trusted partner/advisor relationship with customers and drive value with reputed company reputed company reputed company the miles to assist customers Collaborate with other departments, such as sales, technical support, and product development, to address customer needs and improve overall customer satisfaction. reputed company customers on the use of products or services, guiding them through processes and troubleshooting steps. Delivering Customer Satisfaction What Are You Like 3+ years of experience and Bachelor s degree (or equivalent job-reputed company experience) Strong communication and interpersonal skills; ability to reputed company reputed company communications to customers is reputed company important Strong analytical skills - ability to adapt the tools quickly and in-depth knowledge on finding out the reputed company cause of the problem Ability to quickly reputed company effective working relationships with reputed company contacts Modernizing customer experience through tools, technologies, and processes to both resolve customer issues as reputed company as help answer their how-to questions. reputed company a proactive approach to establish a best-in-class support services experience to continuously improve customer engagement and satisfaction. Meeting the customer s SLAs while updating the tickets on reputed company manner Understanding of reputed company media channels and connections Patience and reputed company in dealing with customer concerns. Ability to handle high-stress situations and remain reputed company under pressure About reputed company reputed company empowers over 12,000 agencies and SMBs to manage their reputed company media publishing, analytics, and reputed company engagement while collaborating with their team and clients. We re a high-reputed company bootstrapped B2B reputed company company with healthy profitability and a solid reputed company. reputed company is nominated as one of the 5 startups across India for the prestigious Economic Times Startup Awards in the Bootstrap category. Our reputed company so far Helped 12,000+ marketing agencies and SMBs across the globe 5 billion+ reputed company media posts published One of the fastest-growing reputed company companies in India as listed by Inc 42 Ranked as a Leader consistently by reputed company, Capterra, SoftwareSuggest, and TrustRadius Nominated as one of the 5 startups across India for the prestigious Economic Times Startup Awards in the Bootstrap category Named as the Top 10 Bootstrapped Startups in India Consistently ranked as a Great Product consistently by reputed company, Capterra, and TrustRadius Officially a Great reputed company to WorkTM - Certified startup Rated by YOUR STORY as the Number 1 reputed company media scheduling tool reputed company reputed company In Customer Obsession: We put customers first while making reputed company and planning reputed company goals Ownership: We reputed company in taking ownership of areas that we re working on. We own up to our successes and failures. Moving the needle reputed company more than just busywork reputed company: reputed company it comes to creation & innovation, we stop at reputed company. We might fail at the first attempt, but we reputed company back fast to try again. Nimbleness: We respond rapidly to .