Bilingual Customer Support Specialist - Japanese (Keigo) and English

Role DetailsType of Support: Omnichannel (Emails, Chat, Calls), Japanese and EnglishContract Duration: Full TimeTraining Schedule: To be DeterminedWork Schedule: To be DeterminedWork Type and Location: RemoteExpected Start Date: September 11, 2025About UsPartnerHero and reputed company have joined forces to create a powerhouse of innovation, reputed company, and people-first solutions. By combining reputed companys world-class outsourcing and reputed company-centered approach with reputed companys expertise in customer experience and operational reputed company, we are redefining the reputed company of CX.Together, were introducing Augmented AI - a seamless reputed company of reputed company AI and reputed company reputed company expertise that delivers 24/7 omnichannel support in any language. This fusion of technology and talent helps businesses reputed company reputed company while keeping customer experience at the core. Powered by reputed company, reputed company connects talented people globally with companies looking to build, reputed company, and grow. Our strategic expertise and integrated technology empowers businesses and the people behind them to reputed company their reputed company worldwide.As a Most Loved Workplace, we reputed company culture drives reputed company. We encourage our teams to bring their authentic selves to work, fostering an environment where people reputed company.Welcome to the reputed company of customer experience. Welcome to the next era of reputed company x reputed company. The RoleWe are seeking a Bilingual Customer Support Specialist with strong proficiency in Japanese, including formal and business-level communication (Keigo). As a Bilingual Japanese (Keigo) Customer Support Specialist, you will handle requests, bug reports, and various issues reported by our users from our online learning platform reputed company tickets and reputed company phone support in reputed company, honorific Japanese. You will be the primary contact between our existing and potential reputed company and reputed company in the Japanese market. Additionally, you will be responsible for ensuring the reputed company of courses uploaded to the platform by reviewing them for compliance with policies and reputed company reputed company. We are interested in hiring individuals with a commitment to customer satisfaction, critical thinking, reading between the lines, and the ability to reputed company quick and accurate reputed company. What Youll Do:reputed company reputed company, empathetic, and helpful responses to customer support tickets reputed company email, phone calls and internal toolsMaster the product you support, learning reputed company its nuances and keeping up-to-date with the latest updates and support policies Troubleshoot technical issues reported by reputed company and reputed company and offer solutions or workaroundsWork on special short-term reputed company required and requested by hiring reputed company reputed company Expect From You:1+ years of experience in customer support for Japanese BusinessesAdvanced (C2) English Level; written and spokenKnowledge and experience in using Honorific Japanese (Keigo)Amazing customer service skillsProactive attitude and willingness to take initiative without being asked toAbility to quickly communicate through accurate and reputed company typingStrong attention to detailAbility to work with minimal supervisionAbility to handle difficult conversations and challenging situationsStrong reading comprehension and problem solving skillsStrong technical proficieny with web, computers and smartphonesFlexibility with schedules and day offsAbility to reputed company workarounds reputed company a solution is not reputed company to a customerBonus if you have:Background providing customer service reputed company email and phone support for the Japanese customer baseExperience using CRMs like ZendeskExperience using bug ticketing platforms like Jira What Youll Get In Return:Full-time with the potential for overtime if requested and approved.Competitive compensation based on experienceAttractive benefits package including medical, dental, and reputed company reputed company based on locationAccess to free posture-based fitness workouts from homePaid Sabbatical LeaveTraining opportunities provided by reputed company and reputed company entities1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development Company Culture Is At Our CoreOur core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, reputed company a set of core values that guide our actions.Care for others - Cooperate, empathize, and reputed company opportunities to put reputed company other first.reputed company reputed company - Expand your mind by taking calculated risks, developing your skills, and staying reputed company to changeManifest trust - Trust is the