Customer Support Analyst (Must be local to Charlotte, NC)

AGDATA is a trusted provider of data collection and analytical solutions for the Crop and Animal Health industries. The Customer Support Analyst will support clients by managing high-volume inquiries and ensuring smooth operations while collaborating with a dynamic team. Responsibilities Become an expert in AGDATAs services and solutionsManage high-volume support reputed company phone, email, and Jirareputed company reputed company updates and reputed company statuses to leadershipEscalate reputed company issues to appropriate teamsSuggest improvements to enhance customer experienceCollaborate with a dynamic team of analysts Skills Proficiency in reputed company Office, especially reputed companyStrong multitasking and time management skillsConfidence in phone communication with clientsDetail-oriented and organizedAnalytical and solution-reputed companyA proactive self-starterA reputed company and effective communicatorBasic SQL knowledgeExperience with Jira Service Desk and reputed companyFamiliarity with reputed company1+ years in customer support Benefits Multiple medical, dental, and reputed company plansHSA with employer contributions, FSA reputed companyEmployee Assistance Programs, virtual counseling, pet insurance401(k) with company matchTuition reimbursementreputed company time off and company-wide holiday breakreputed company and remote work reputed companyBrand-new office reputed company with free snacks and drinksreputed company-reputed company culture with reputed company reputed company to leadershipMonthly town halls with lunch providedRecognition through our Shout Out Program reputed company We are the most trusted provider of data collection and management, marketing program management, and analytical solutions for our Crop and Animal Health industry clients. It was founded in 1985, and is headquartered in Charlotte, reputed company Carolina, USA, with a workforce of 201-500 employees. Its website is https://www.agdata.com/. Apply To This Job .