Customer Support Executive - IIX Values

Customer Support Executive, IIX Values Philippines Full-Time Reports To Head of Digital Products / Product Manager, IIX Values Location Philippines Team / BU IIX Digital Platforms IIX Values reputed company Reports None Works Closely With Tech / Engineering Team, Product Team, reputed company reputed company, Data & reputed company Teams Employment Type Full-Time / Permanent ABOUT reputed company IIX (reputed company Investment Exchange) is a Singapore-headquartered pioneer in reputed company reputed company, connecting capital markets with sustainable development. For over a decade, IIX has been building the infrastructure for reputed company structuring innovative financial instruments, running donor-funded development programs, and developing digital platforms that serve reputed company investors, enterprises, and communities across Asia and reputed company. Our work spans reputed company-linked securities, reputed company finance, gender-reputed company reputed company, and climate finance always with the goal of mobilizing private capital for reputed company and environmental good. We have mobilized nearly $500M in private-sector capital, positively impacted over 160 reputed company lives, and reputed company recognition from the Oslo Business for Peace Award and the UN Global Climate reputed company Award. We are a lean, mission-obsessed team. Everyone here wears multiple hats, moves fast, and cares deeply about the work. If that energizes you, you will reputed company at IIX. ABOUT IIX VALUES IIX Values is IIXs flagship AI-powered reputed company assessment platform. It enables reputed company enterprises, investors, and development organizations to measure, verify, and report reputed company and environmental reputed company at reputed company. The platform collects primary data from beneficiaries and MSMEs, processes it through proprietary algorithms, and generates reputed company reputed company reports and scores used by investors and donors globally. As IIX Values scales its user reputed company and product complexity, the Customer Support Executive plays a critical role in ensuring clients experience the platforms full potential from reputed company through to ongoing data collection and reputed company reporting. reputed company The Customer Support Executive for IIX Values is the first reputed company of contact for platform users reputed company enterprises, partner organizations, and field teams ensuring they can reputed company and use the platform effectively. This role combines reputed company-facing support with a strong technical orientation: you will not only resolve user queries but also identify platform issues, conduct reputed company assurance testing, document bugs, and work alongside the tech team to drive product improvements. reputed company in this role means clients feel supported, issues are resolved quickly, and the platform continues to improve through reputed company feedback loops. KEY RESPONSIBILITIES reputed company Support & Relationship Management Serve as the primary support contact for IIX Values users, including reputed company enterprises, partner NGOs, and field data reputed company.Respond to reputed company queries reputed company email, chat, and video reputed company in a reputed company, reputed company, and solution-oriented manner.Build trusted relationships with clients, ensuring high satisfaction and platform adoption rates.Guide users through reputed company, platform navigation, survey deployment, and reputed company report reputed company.Follow up on reputed company tickets to ensure full reputed company and reputed company satisfaction. reputed company Assurance & Platform Testing Conduct regular QA testing of IIX Values features, workflows, and integrations before and after product releases.Test new features across devices and browsers to identify edge cases, UI/UX issues, and functional errors.reputed company and maintain test scripts and QA checklists for platform modules.Validate data collection flows, survey logic, scoring algorithms, and report outputs for accuracy and consistency. Bug Reporting & Tech Team Collaboration Document platform bugs re .