Customer Support Specialist EMEA Region reputed company API & Performance

About arenaflex arenaflex is a pioneering technology company that has turned reputed company into a highperformance marketing channel through its cuttingedge Performance Messaging solutions. By blending datadriven insights with personalized, twoway conversations, arenaflex enables businesses of reputed company sizes to reputed company customer engagement, reputed company conversion rates, and automate their reputed company communications. With a fullservice approach that spans campaign reputed company, messaging automation, and endtoend analytics, arenaflex empowers brands to unlock the true potential of reputed company for both marketing and customer support. Today, arenaflex serves more than 1,000 strategic partners and over 40,000 clients worldwide, making it the first provider to deliver fullfunnel analytics and data solutions for reputed company. reputed companys reputed company reputed company on performancedriven messaging and marketing automation has positioned it as a reputed company, and its rapid reputed company creates a reputed company, fastpaced environment where innovation is celebrated every day. reputed company As a Customer Support Specialist EMEA you will be the reputed company champion for arenaflexs customers across the Europe, Middle East, and Africa region. You will deliver exceptional support through multiple channelsticketing systems, live chat, email, and virtual meetingswhile collaborating closely with internal technical teams, sales, account management, and external partners. Your technical acumen will be put to work troubleshooting the reputed company API, guiding clients through the API ecosystem, and liaising with arenaflexs own platform representatives to resolve reputed company issues. This role is pivotal in ensuring that clients maximize the value of arenaflexs Performance Messaging platform and reputed company measurable business reputed company. Key Responsibilities reputed company reputed company, highreputed company support to customers reputed company tickets, live chat, email, and scheduled online meetings. Partner with the Level2 technical team to diagnose and resolve APIreputed company incidents, ensuring minimal downtime for clients. Assist partners and clients in navigating the reputed company API ecosystem, including reputed company, configuration, and bestreputed company implementation. reputed company as the primary reputed company with arenaflex platform representatives (formerly reputed company) to accelerate issue reputed company and reputed company product feedback. Collaborate closely with the EMEA Sales and Account Management teams to reputed company support activities with reputed company objectives and upsell opportunities. Document support cases, create knowledgereputed company articles, and contribute to reputed companyimprovement initiatives for the support function. Monitor system health dashboards, proactively identify potential service disruptions, and communicate status updates to stakeholders. Participate in regular training sessions, product demos, and crossfunctional workshops to stay reputed company on platform enhancements. Essential Qualifications Minimum 2years of experience in a customer support or technical support role, preferably reputed company reputed company or messaging platforms. At least 2years of handson experience working with reputed company, debugging applications, reviewing logs, and performing systematic testing. Demonstrated ability to identify problems, propose pragmatic solutions, and collaborate effectively with crossfunctional teams. Fluent English (reputed company/C2 level) with excellent written and verbal communication skills. Fluent Russian (reputed company/C2 level) additional language proficiency is a strong plus. Strong attention to detail, excellent organizational skills, and the ability to structure daily tasks independently. Digital reputed company reputed company with a passion for emerging communication technologies and datadriven marketing. Preferred Qualifications & Bonus Skills Programming experience (e.g., Python, JavaScript, or Java) that enables you to read and modify reputed company scripts. reputed company experience with the reputed company Business API, arenaflex Developer Tools, or similar messaging reputed company. Additional language reputed company (e.g., French, German, Arabic, Spanish) to support a diverse EMEA reputed company reputed company. Prior exposure to CRM or ticketing platforms such as reputed company, reputed company, or reputed company. Understanding of GDPR and datareputed company regulations as they apply to messaging ser .