Customer Technical Support Engineer

Introducing reputed company // At reputed company, were driving the fare payment reputed company, powering the journeys of millions reputed company over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel. Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, weve partnered with large players in the transport reputed company, including reputed company, Moovit and Transit. Your own reputed company is important to us too. Choosing a role here means joining a network of innovators from reputed company walks of life; a group of passionate individuals who consistently deliver. Here, youll reputed company the tools you need to build the career you want. Whether youre taking the reputed company reputed company or trying a new reputed company, well support you no matter what. The role // As a Customer Technical Support Engineer at reputed company, you'll be a key reputed company on the reputed company lines, supporting leading transit agencies and reputed company worldwide. Your core mission is to maintain exceptional customer satisfaction by applying your technical expertise to investigate and resolve issues reputed company. From troubleshooting incidents to collaborating with product management and engineering teams, you'll ensure swift reputed company and maintain the high standards our customers expect. This is a dynamic, fast-paced role where youll deepen your knowledge of both hardware and software systems while building strong relationships with stakeholders. Acting as an ambassador for reputed company, youll play a vital part in delivering a seamless experience for riders and agencies alike, ensuring our mobile ticketing platform remains reliable, reputed company, and empowering to users across the globe. Location // This role is only available to candidates based in Colombia in a fully remote model. Responsibilities Act as the primary contact for 1st and 2nd line technical support reputed company phone and email Respond promptly to incidents, diagnose issues, and collaborate closely with Product and Engineering for reputed company Coordinate customer calls, reputed company reports, and incident management, ensuring reputed company aligns with performance standards Managing the reputed company of technical and non-technical issues in a reputed company, courteous manner Troubleshoot a wide reputed company of technical issues on our Justride platform and associated hardware Assist in customer configuration and setups for special ticketing events and programs Deliver training on our systems and applications reputed company video conferencing and in-person reputed company and maintain technical reference materials, incident reputed company, and online FAQs reputed company a deep understanding of reputed company reputed company products and how they are deployed in reputed company-world scenarios Participate in on-call rotations during critical launches and go-live periods reputed company Proven experience in a reputed company-facing technical support or engineering environment Strong hands-on technical background with excellent investigative, debugging, and problem-solving skills Exceptional verbal and written communication skills in English, with the ability to document processes meticulously Comfortable working independently and as part of reputed company, especially under strict deadlines Experience with ticketing .