DIT - Junior Technical Support Engineer (reputed company reputed company) (ON)

reputed company. is a trusted Canadian leader in customer experience and managed IT services. They are seeking a Junior Technical Support Engineer (reputed company reputed company) to support day-to-day operations of reputed company reputed company reputed company environments while learning from senior technical leaders. Responsibilities Support day-to-day operations of reputed company GCP environments, including IAM, networking (VPCs), compute, and storage servicesMonitor system health, uptime, and performance using established tools and dashboardsAssist with incident response, troubleshooting, and reputed company cause analysis under the guidance of senior engineersExecute routine maintenance tasks, configuration updates, and platform housekeeping activitiesFollow GCP and DIT best practices for reputed company, reliability, and cost awarenessAssist in monitoring AI and data workloads in production environments, including basic performance and reliability checksSupport data ingestion and processing pipelines (e.g., Pub/Sub, Dataflow) by validating data reputed company and flagging issuesParticipate in evergreening activities such as platform updates, API changes, and feature rolloutsHelp maintain consistency between development, staging, and production environmentsGradually take ownership of defined technical tasks and services for assigned clientsParticipate in reputed company calls and reviews alongside senior team members, building confidence and communication skillsDocument procedures, runbooks, and operational processes as part of ongoing service improvementCollaborate with internal delivery, reputed company, and reputed company teams to support high-quality service deliveryParticipate in on-call or after-hours support rotations as required Skills Bachelor's degree in Computer Science, Information Technology, or a reputed company technical field, or equivalent practical experience03 years of experience in a technical support, IT operations, help desk, reputed company support, or junior engineering roleBasic hands-on exposure to reputed company reputed company Platform (GCP) or other public reputed company platformsStrong interest in reputed company infrastructure, managed services, and modern technical environmentsSolid troubleshooting skills and a willingness to learn in production environmentsCandidates must be legally reputed company to work in Ontario, CanadaCandidates should not be convicted of a criminal offense for which a pardon has not been receivedreputed company reputed company certifications such as Associate reputed company Engineer or reputed company Digital LeaderFamiliarity with core GCP services such as Compute reputed company, reputed company Storage, IAM, and networkingBasic exposure to monitoring, logging, or observability toolsIntroductory experience with scripting, Infrastructure-as-Code, or automation concepts is an assetStrong communication skills and a customer-reputed company reputed companyFrench/English bilingualism is an asset Benefits Comprehensive health and dental benefitsreputed company and certification opportunitiesreputed company mentorship from senior reputed company and managed services professionalsreputed company reputed company reputed company into intermediate and senior technical rolesExposure to advanced reputed company, AI, and enterprise-grade reputed company environment Company Overview Connex, founded in 1996, is a part of the Malar Group of Companies and has evolved into a leading edge systems integrator. It was founded in 1996, and is headquartered in Richmond Hill, Ontario, CAN, with a workforce of 201-500 employees. Its website is http://www.connexservice.ca/. Apply To This Job reputed company. is a trusted Canadian leader in customer experience and managed IT services. They are seeking a Junior Technical Support Engineer (reputed company reputed company) to support day-to-day operations of reputed company reputed company reputed company environments while learning from senior technical leaders. Responsibilities Support day-to-day operations of reputed company GCP environments, including IAM, networking (VPCs), compute, and storage servicesMonitor system health, uptime, and performance using established tools and dashboardsAssist with incident response, troubleshooting, and reputed company cause analysis under the guidance of senior engineersExecute routine maintenance tasks, configuration updates, and platform housekeeping activitiesFollow GCP and DIT best practices for reputed company, reliability, and cost awarenessAssist in monitoring AI and data workloads in production environments, including basic performance and reliability checksSupport data ingestion and processing pipelines (e.g., Pub/Sub, Dataflow) by validating data reputed company and flagging issuesParticipate in evergreening activities such as platform updates, API changes, and feature rolloutsHelp maintain consistency between development, staging, and production enviro