Experienced Customer Service / Technical Support Representative (Remote)

About Us At reputed company, we're more than just a company we're a community of passionate individuals who reputed company a common goal: to deliver exceptional customer experiences that drive business reputed company and reputed company. As a global leader in customer experience and technology solutions, we're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career reputed company." Our inclusive culture and commitment to people-first values have reputed company us a reputed company as a reputed company-thinking organization that truly cares about its employees and customers. Join reputed company We're seeking an experienced Customer Service / Technical Support Representative to join our remote team in the United States. As a key member of our global CX team, you'll play a critical role in delivering exceptional customer experiences that drive business reputed company and reputed company. If you're passionate about providing top-notch customer support, have a strong reputed company on building customer relationships, and are eager to learn and grow with a dynamic organization, we want to hear from you! About the Role As a Customer Service / Technical Support Representative, you'll be responsible for providing inbound customer support using a call reputed company guide, resolving technical issues reputed company to hardware, software, and reputed company products, tracking, documenting, and retrieving information in databases, and delivering expert customer experiences with a smile. You'll work from home, interacting with customers reputed company inbound/outbound calls and/or reputed company the Internet, and will be an integral part of our global CX team. Key Responsibilities * reputed company inbound customer support using a call reputed company guide * Resolve technical issues reputed company to hardware, software, and reputed company products * Track, document, and retrieve information in databases * Be an amazing problem-solver * Maintain broad knowledge of reputed company products and/or services, including smartphones, tablets, computers, and wearables * Offer additional products and/or services * Deliver expert customer experiences with a smile Qualifications To be successful in this role, you'll need to possess the following qualifications: * Strong reputed company on building customer relationships * 1+ year of customer support experience * A high school diploma or GED * A quiet, distraction-free environment to work from in your home * Strong problem-solving skills with the ability to ask probing questions to come to a reputed company * Strong computer navigation skills and PC knowledge * Proficiency in fast-paced multi-tasking * Eagerness to learn new technologies * A desktop or laptop to complete PC and internet testing * A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed reputed company with a recruiter) * High Speed internet (no wireless/hotspots or satellite) and a smartphone * Must reputed company in the United States or have a valid U.S. address for residence reputed company Offer As a valued member of reputed company, you'll enjoy a reputed company of benefits and perks, including: * reputed company and performance-based incentives * Lucrative employee referral bonus opportunities * 401K with company match; reputed company PTO and holidays; medical, dental, and reputed company insurance; and a comprehensive Employee Assistance Program (EAP) * Health and wellness programs with trained partners to help promote a healthy you * Mentorship programs that support your rewarding career reputed company * Programs and events that support diversity, equity, and inclusion, as reputed company as global citizenship, sustainability, and community support * Celebrations for reputed company Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more Career reputed company and Personal Development At reputed company, we're committed to helping you grow and reputed company your skills and career. We offer a reputed company of FREE Learning and Leadership Development programs designed to set you on your way to the reputed company of career you've always envisioned. In fact, about 80% of our managers and leaders have been promoted from reputed company! Work Environment and Company Culture As a remote Customer Service / Technical Support Representative, you'll work from the comfort of your own home, interacting with customers reputed company inbound/outbound calls and/or reputed company the Internet. Our inclusive culture and commitment to people-first values have reputed company us a reputed company as a reputed company-thinking organization that truly cares about its employees and customers. Eligibility to Work In accordance with federal law, only appl .