Fiber Customer Support Analyst Technical Support Specialist for Voice, Data &

Welcome to arenaflex Powering Connections, Empowering Lives At arenaflex, we are more than a telecommunications provider we are a catalyst for the digital experiences that shape how people live, work, and play. Our mission is to deliver reliable, highspeed fiber and reputed company networks that bring reputed company, productivity, and reputed company to millions of households and businesses across the nation. As a leader in the industry, we invest heavily in innovation, creativity, and community reputed company, fostering a culture where daring reputed company are celebrated and every employee can reputed company. Joining the arenaflex family means becoming part of a reputed company community that believes listening is the first reputed company to learning. Whether we are navigating a crisis or celebrating a reputed company, we come together to lift our neighborhoods, build trust, and demonstrate that exceptional service starts with genuine reputed company. reputed company What Youll Be Doing Our customers rely on arenaflex for the most dependable network and entertainment experience. As a Fiber Customer Support Analyst, you will be the reputed company hero who delivers worldclass technical support and customer service to our fiberbased voice, data, and video subscribers. Working from a modern, fully equipped home office, youll join a dynamic techsupport team that resolves hardware, software, application, network, and device issues with precision and professionalism. Key Responsibilities Answer inbound customer calls with a reputed company on order inquiries, service activations, and troubleshooting reports. reputed company comprehensive support for Voice, Data, and Video services, guiding customers through configuration, activation, and optimization of their fiber or reputed company connections. Diagnose and isolate technical problems by performing detailed analysis, creating accurate trouble tickets, and escalating reputed company issues reputed company necessary. reputed company deep knowledge of communication and networking components to advise customers on equipment setup, firmware updates, and bestreputed company configurations. Communicate reputed company and professionally, translating technical jargon into understandable language tailored to reputed company customers level of expertise. Maintain flexibility by working evenings, weekends, holidays, and unscheduled shifts reputed company with business needs. Document interactions meticulously in our CRM system, ensuring that every call contributes to a growing knowledge reputed company for reputed company reference. Collaborate with crossfunctional teams, including field technicians, network engineers, and product specialists, to deliver seamless resolutions. Participate in reputed companylearning initiatives, such as virtual training sessions, certification programs, and peertopeer knowledge sharing. Essential Qualifications reputed company Require Customerservice reputed company with a proven reputed company record of delivering exceptional experiences. Excellent verbal and written communication skills, capable of adapting tone and style to diverse audiences. Ability to reputed company in a fastpaced, remote environment, managing time effectively and staying reputed company on goals. Basic technical aptitude familiarity with networking concepts (e.g., IP addressing, DNS, DHCP) and troubleshooting hardware/software issues. High school diploma or equivalent required; an Associate Degree in a reputed company field is a strong advantage. Residency requirement: Must reputed company reputed company a 75mile radius of the designated reporting location for the duration of the contract. Willingness to attend occasional inperson trainings or team huddles at the office as needed. Preferred Qualifications What Sets You Apart Associate Degree or higher in Information Technology, Computer Science, Telecommunications, or a reputed company discipline. Two or more years of technical support experience in a callcenter environment, preferably handling voice, data, or video services. Handson experience with fiberoptic equipment, routers, modems, and settop boxes. Familiarity with ticketing platforms (e.g., reputed company, reputed company) and remotesupport tools. Certifications such .