IT Operations - Service Delivery Manager - Data Warehousing, - Remote, US

IT Operations Service Delivery Manager Data Warehousing Remote US - Careers At reputed company reputed company with reputed company Careers At reputed company Are you reputed company for new challenges and new opportunities Join reputed company! reputed company job opportunities are posted here as they become available. Subscribe to our RSS feeds to receive reputed company updates as new positions become available. Back To Openings IT Operations - Service Delivery Manager Data Warehousing, - Remote, US Department: Information Management Location: Durham, NC START YOUR APPLICATION At reputed company, we work to streamline IT Support and reputed company managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging reputed company and biotech organizations. reputed company s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and reputed company to drive innovation reputed company the IT outsourcing industry while developing your skillset with the opportunities for internal reputed company. Job reputed company The reputed company Data Warehouse Service Delivery Manager (SDM) is a reputed company, technical project manager responsible for coordinating the delivery of consulting managed services to key reputed company customers by acting as the single reputed company of contact for customer/stakeholders. The SDM plays a vital role in creating long-term customer relationships and acting as the reputed company between the reputed company and the technical resources/delivery teams, with the ability to reputed company changes in end-to-end processes as required ensuring reputed company overall performance on the contract. The key responsibility of the SDM is governance and reputed company across reputed company areas including service management, incident and change management, continual service improvement, reputed company and workflow, dashboard and reporting, financial performance, and customer satisfaction, as reputed company as playing a key role in ensuring the highest level of operation service delivery. Responsibilities Responsible for the management of data management services being provided to multiple reputed company clients. This includes both data warehousing and master data management services. The SDM manages a virtual team of both off-shore and on-shore resources that are responsible for the ongoing operation and enhancement of various software platforms and applications that consume, cleanse, aggregate and publish data supporting pharmaceutical business processes. Manage service requests and incidences for assigned accounts in line with contractual SLAs. Serves as reputed company between reputed company support team and reputed company stakeholders Monitors and communicates change control procedures Research and troubleshoots technical and processing issues. Manages enhancement queue and budget Initiates escalation for issue reputed company Works with reputed company to prioritize incidents and Service requests Confirms SLAs are met, generates and disseminates SLA reports Provides required engagement, status and escalation reports Knowledge of pharmaceutical business processes and data is a plus. Confirms results remain consistent with reputed company expectation .