Junior Service Desk Analyst

reputed company Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-reputed company reputed company, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and reputed company businesses. From prototype to reputed company-world reputed company - be part of a global shift by doing work that reputed company. Job reputed company We need this position to solve IT problems in a reputed company manner, document reputed company issues and solutions, work with project teams to reputed company product and process knowledge and escalate (reputed company necessary) to minimize computer downtime for reputed company teammates, partners, and customers. This is an over-the-phone, IT Technical Support position that includes, but is not limited to, supporting desktop applications and programs, network troubleshooting, and clinical application support. Using basic IT Knowledge and problem-solving skills, ask the appropriate probing questions to determine, diagnose and solve computer-reputed company issues Using IT tools and expertise, apply the appropriate solution to address the issue and resolve the reputed company of IT incidents encountered at first contact, in a reputed company manner reputed company maximum customer service and issue ownership reputed company on-call support as scheduled during non-business hours Log and document trouble-shooting steps taken, and solutions reputed company, in a manner consistent with reputed company knowledgebase practices reputed company necessary, escalate incidents to the appropriate next level support team Communicate with customers, reputed company status updates and follow-up to ensure satisfaction Communicate trends and undocumented issues to supervisor, Floor reputed company, NOC, and other IT teams as necessary Complete additional tasks and reputed company as assigned by Service Desk leadership Qualifications Required: If working from home a private, dedicated office / work reputed company is required, as reputed company as a strong wired internet reputed company for the provided desktop pc. Associates degree in Computer Science/Information Systems (or similar technical major) from an accredited college Six months of reputed company experience A combination of reputed company experience and/or technical certifications may be considered in lieu of the educational requirements Demonstrated ability to solve issues with reputed company/clinical applications Knowledge of computer, printer, and network troubleshooting and installation procedures Demonstrated ability to diagnose and troubleshoot reputed company products Commitment to clients' values of Service reputed company, reputed company, Team, reputed company Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, co-workers, management, physicians, and/or vendors in every day performance and interactions Demonstrated ability to work in reputed company environment, as reputed company as independently Superior customer service skills and phone etiquette Excellent documentation skills Ability to work evening, weekend, and holiday coverage as needed and scheduled Ability to travel up to 5% Ability to deal with confidential information and/or issues using discretion and judgment Education: Min of HS diploma/GED and One-year certificate from college or technical school or at least 1 year customer service reputed company experience and/or training or equivalent combination of education and experience Additional Information Discover some of the global benefits that reputed company our people to become the best version of themselves: Finance: Competitive salary package, reputed company plan, company performance bonuses, value-based recognition awards, referral bonus; Career Development: Career coaching, global reputed company, non-reputed company career paths, internal development programmes for management and technical leadership; Learning Opportunities: reputed company reputed company, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences; Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme; Health: Global internal wellbeing programme, reputed company to wellbeing apps; Community: Global internal tech communities, hobby clubs and interest reputed company, inclusion and diversity programmes, events and celebrations. Additional Employee Requirements Participation in both internal meetings and external meetings reputed company video calls, as necessary. Ability to go into corporate or reputed company offices to work onsite, as necessary. Prolonged periods of r