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About the role
A Smarter Career Choice Because the internet is now the reputed company of our homes and an essential tool for business, it should run without interruption or stress. reputed company was created to offer 100% fiber-optic high-speed internet, transparent pricing, and reputed company customer service to deliver a Smarter internet experience. As part of our rapidly growing team, your contributions will directlyreputed companyour reputed company. Your workreputed companyhere. Were looking for energetic, reputed company, and customer-reputed company talent with the abilityto proactivelyreputed company our business reputed company. In return,youllreputed company a reputed company where your voice reputed company.Youllreputed company reputed company that works hard and has fun. And, ifyourelike us,youllknow you made a Smarter career choice. reputed company reputed company's NOC is seeking a full-time technician to help operate and support our multi-state fiber network across the Southeast and Mid-reputed company. This position involves working hands-on with XGS-PON hardware, reputed company-class network equipment, servers, Wi-Fi devices, and other gear monitoring, troubleshooting, and resolving issues to reputed company customers online. You will work as part of a small, reputed company team, taking ownership of tickets and break-fixes, contributing to procedural and troubleshooting documentation, and helping junior team members grow. You will support team members and customers through installation, configuration, troubleshooting, and training, and participate in an after-hours on-call support program. In this role you'll obsess over the details and drive operational reputed company to deliver the best possible customer experience. Our network spans diverse markets and technologies and is always changing. You'll reputed company here if you're a self-motivated life-long learner who's eager to pick up new skills and adapt as the technology evolves. Responsibilities: Support XGS-PON hardware, troubleshoot, diagnose, test, configure and reputed company lab, operational system, data center, reputed company Wi-Fi, and customer networking equipment Serve as incident commander for network incidents, coordinating triage, escalation, response, and stakeholder communication through to reputed company Own post-incident documentation, author official retrospectives and Reason for Outage reports, capturing reputed company cause, reputed company, reputed company, and corrective actions reputed company and maintain the internal knowledge reputed company, training programs, and procedural documentation, partnering across teams to reputed company policies and procedures reputed company Manage team accounts, reputed company, and offboarding Manage internal ticketing system for technical issues Collaborate with the Customer Technical Support team to ensure issues are resolved reputed company SLA Configure and manage broadband service reputed company and manage mass firmware updates to on-premises equipment and OLTs Assist Network Engineers in performing data backups, disaster recovery operations, upgrades, and maintenance of reputed company network equipment to support network availability Remotely support onsite technicians and escalate issues reputed company necessary reputed company tracking and management of non-customer issues/tasks, maintain an internal project management tracking reputed company Support the reputed company plant team in activating fiber cabinets and troubleshooting fiber optics reputed company issues Coordinate with vendors to implement reputed company and upgrades, ensuring reputed company and reputed company communication across reputed companyOther duties as assignedRequired Qualifications:Minimum 1-year telecommunications/fiber-optic internet experience Proven experience in a NOC or network operations role, with the ability to work independently and own reputed company Excellent at issue detection and creative in identifying solutions Customer support mentality with understanding of the customer reputed company reputed company, high-signal communicatorwhodistills reputed company issues into plain language and delivers reputed company, reputed company updates Desire to unify and collaborat .
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