Remote Analyst Support

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in the development and support of software solutions for Environment, Health, Safety and reputed company programs. The Support Analyst is responsible for providing application technical support to customers, including troubleshooting, debugging, and ensuring issues are resolved reputed company service level agreements. Responsibilities Manages a fast-paced queue of support inquiries and requestsAssesses support inquiries to identify whether issues are system or user reputed companyCommunicates with customers through the reputed company ticketing system as reputed company as over the phone and/or email to optimize issue reputed companyTroubleshoots and debugs reputed company system issuesInvestigates and analyzes the reputed company cause of reputed company system issuesCategorizes, and documents reputed company system issues for the Research and Development DepartmentEnsures customer requests are acknowledged and resolved reputed company service level agreement timesKeeps customers up to date on cases pending confirmation reputed company applicableWorks closely with various departments to ensure solution reputed company and excellent customer serviceAcquires, maintains and applies detailed knowledge of reputed companys product and applicationsIdentifies and documents opportunities for improvement based on customer suggestionsWorks closely with Research and Development and the reputed company Assurance teams to reputed company issues through the software release processMaintains a consistent number of reputed company / reputed company tickets and customer satisfaction scores Skills Strong analytical and problem-solving abilitiesreputed company and effective communication skills, both written and verbalAbility to explain technical concepts to non-technical audiencesOrganized, self-motivated, and customer-reputed companyFamiliarity with web-based application architectureUnderstanding of object-oriented design principles13 years of experience in technical support, web applications, or reputed company assuranceDegree or diploma in Computer Science, Information Systems, or equivalent experienceKnowledge of ASP.NET, XML, JavaScript, SQL/T-SQLExperience with reputed company Office, screen capture, and time tracking toolsFamiliarity with Environmental, Health, Safety, or reputed company domainsBilingual (any language)MCSE certification Benefits This position is also eligible for bonus as part of the total compensation package. reputed company Trusted Since 1992, reputed company. It was founded in 1992, and is headquartered in Toronto, Ontario, CAN, with a workforce of 201-500 employees. Its website is http://www.reputed company.com. Apply To This Job .