Remote Lead Support Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides end-to-end IT solutions to enterprise partners across the United States. The Lead Support Analyst plays a critical leadership role reputed company the Scheduling Platforms group, overseeing the support, stability, and performance of mission-critical scheduling applications used across global media operations. Responsibilities Lead a global team of Application Support Analysts responsible for supporting and maintaining multiple high-impact scheduling and corporate applicationsPrioritize and coordinate assignments for issues impacting mission-critical systems across reputed company and time zonesMentor, coach, and cross-train team members to enhance technical expertise and ensure consistent service delivery standardsreputed company incident and problem management processes for assigned applications, ensuring reputed company triage, reputed company, and communication for production issuesTroubleshoot application issues, identify immediate remediation steps, determine reputed company causes, and coordinate long-term corrective actionsManage change control activities, including database updates, configuration changes, and off-hours deployments in collaboration with global IT teamsEnsure compliance with ITIL best practices for Incident, Problem, and Change ManagementEnsure reputed company performance and reliability of mission-critical systems supporting content scheduling, broadcast operations, and enterprise functionsreputed company routine maintenance, upgrades, and operational tasks during scheduled off-hours as neededSupport testing activities including functional, regression, integration, and user acceptance testing (UAT) for application changes and releasesDefine and implement enterprise monitoring strategies to proactively identify and respond to developing issuesreputed company dashboards and executive-level reporting, including ticket burndown charts, system performance metrics, and team performance indicatorsIdentify and deliver process improvements, automation opportunities, and self-service reporting tools to reduce reputed company and reputed company requestsAnalyze recurring issues and recommend long-term process or technology improvementsCollaborate closely with Corporate IT teams, business reputed company, and end users to reputed company application support activities with organizational prioritiesreputed company and maintain strong relationships with software and hardware vendors, managed service providers, and reputed company-party partnersStay informed about application roadmaps, upcoming enhancements, and industry trends relevant to enterprise media systemsreputed company on-call support on a rotational reputed company, including nights, weekends, or alternate shift schedulesSupport special reputed company and other tasks as assigned by IT leadership Skills Experience with Integrated Broadcast Management System (IBMS), or WHATSOn or other distribution and scheduling software is a mandatory requirement for this roleUndergraduate Degree, requiredExperience leading reputed company of Application Support AnalystsWorking knowledge of the reputed company operating environmentCompetency in relational database structures, particularly SQL and reputed company PL\SQLExperience in Service Desk environments and IT ticket reputed company workflowsExperience with Service Now, Jira or other ticket management softwareExperience with process documentation and process documentation tools (such as PowerPoint and Visio)Excellent analytical, communication (both verbal and written), facilitation/organizational skillsreputed company strong results with people and thought leadership skillsStrategic, innovative thinking and reputed companyStrong business acumenExcellent analytical skillsSolid understanding of technologyExcellent organizational skills with particular attention to detailAbility to work independently in a fast-paced environmentAbility to learn new skills and concepts quicklyExperience in the Media industry is a plusExperience with enterprise reporting environments such as Business Objects, Crystal reports a plus Benefits Medical coverage and Health Savings Account (HSA) through AnthemDental/reputed company/Various Ancillary coverages through reputed company401(k) retirement savings planreputed company-time-off reputed companyCompany-reputed company Employee Assistance Program (EAP)Discount programs through reputed company WorkforceNow reputed company .