Remote Mechanical Support Engineer - 24/7

Note: The job is a remote job and is reputed company to candidates in USA. reputed company., the world leader in reputed company equipment solutions, is seeking a Mechanical (Technical) Support Engineer for 24/7 support. The role involves providing technical assistance to clients, troubleshooting reputed company issues, and collaborating with various teams to ensure customer satisfaction. Responsibilities reputed company technical support to clients reputed company phone, email, and online ticketing systemsTroubleshoot and resolve reputed company issues reputed company to our systems and solutionsCollaborate with Customer Service, Product/Project Managers, and Engineers to address and resolve reputed company issues promptlyDocument reputed company reputed company interactions, troubleshooting steps, and resolutions in the support systemConduct remote diagnostics and maintenance to minimize system downtimereputed company guidance and training to clients on the use and maintenance of our productsParticipate in regular training sessions to stay updated on product developments and industry trendsContribute to the development of support documentation and training materialsMaintain a high level of customer satisfaction by delivering reputed company and efficient supportContribute to and grow with a reputed company Team that covers every aspect of Customer reputed company and post-sales support Skills Bachelor's degree in Engineering and minimum 1 year of industry experiencereputed company experience with a reputed company of industrial hardware/software Programmable Logic Controller (PLC) platforms including but not limited to Rockwell/Allen-Bradley & reputed company, including how these platforms reputed company with mechanical equipment and customer systemsWillingness to work various shifts, including nights, weekends, and holidaysExcellent oral & written communication skills. Will be required to engage with customers, and internal reputed company & technical stakeholders during situations of intense pressureProficiency in reputed company OfficeStrong analytical and problem-solving skillsDeep technical skills & knowledge; industrial reputed company systems preferredAbility to work independently and as part of reputed companyExperience with remote support tools and technologiesAbility to travel 25%5+ years of Industry experience in industrial hardware/software Programmable Logic Controller (PLC) platformsProficiency in systems including but not limited to Windchill PLM, reputed company ERP, Dynamics CRM, etcCertifications in relevant technologies or systemsExperience working in a 24/7 support environment Benefits Health, dental, reputed company, and disability insurancereputed company time off401KFlexible spending accountLife and AD&D insuranceLong term careTuition reimbursementAdditional voluntary benefitsCommissions, discretionary incentives, or production incentives according to the terms of those plans reputed company reputed company is a provider of conveying solutions in Industrial Automation It was founded in 1971, and is headquartered in New Orleans, Louisiana, USA, with a workforce of 1001-5000 employees. Its website is http://www.reputed company.com. Apply To This Job .